Itilprojekty

Looking for well experienced consultants with strong ITIL practice knowledge to design and customize the D365 environment for an IT System Integrator.

El responsable de esta tarea deberá ser capaz de elaborar un documento que englobe las buenas prácticas en bases de datos. Tener acceso a la jerarquía de un equipo de DBAs y poder proponer cambios y mejoras en el departamento. Tener conocimiento de ITIL y dominio de la ética profesional en el área de Tecnología de Información. Previamente haber elaborado un manual de buenas prácticas para alguno de sus clientes. El documento deber ser único en su redacción y no ser una copia de otras fuentes, especialmente documentos que estén públicos en Internet. Se revisará contra páginas de eliminación de plagio, y contra resultado obtenido de autenticidad de que sea único en su redacc...

Proyecto de soporte / consultoría en la implementación de la herramienta HPSM, CMDB y procesos de Cambio, Gestión de Servicios, Gestión de Incidencias y Gestión de Problemas. - Conocimientos en ITIL (certificación ITIL diferencial); - Conocimiento de la herramienta HPSM (diferencial); - Inglés es obligatorio

Hi, I am looking to engage an experienced ITIL Service Design candidate for work on a new project within BPO. Thanks

Tasks Development of solutions for automating business processes in Jira and Jira Service Desk Configuring and maintaining Atlassian...Desk functionality and capabilities Hands-on experience in developing Groovy scripts Possession of JQL functionality, listeners, services Hands-on experience with Scriptrunner Experience with plugins nfeed, Tempo, Backbone, Insight Understanding the Jira database structure Experience with relational databases (MS SQL Server, Oracle, PostgeSQL); Basic knowledge of Linux and nginx Understanding of ITIL processes and experience in their regulations Will be a plus Experience with Structure, easyBI plugins Experience in plugin development for Atlassian JIRA, Confluence Experience in implementing ITSM processes in Jira Service Desk knowledge of HTML, CSS, ...

General Notes We are developing a web-based application and have a larger number of questions (~350) that are part of the audit. We need someone that is familiar with ISO and ITIL standards who can pinpoint Industry-standard / Guideline that is relevant for each question. Once identified it needs to be referenced accordingly. Each question will have at least one or two references that are accurately describing the best practice. We need it referenced based on APA 7 (modified - due to the fact that the source will be ISO / ITIL). We need to identify the section and where it is in the document (page/section/paragraph) We will provide relevant reference material to start with, but are happy to get your input in bringing other credible references. The references must be accur...

Preciso de um profissional com experiência em ITIL v4 Certificado, para instrução (overview) de conceitos de ITIL. Treinamento de turmas em 2 horários diferentes, somente um curso de overview sem necessidade de instrução para certificação e etc.

We need a support resource to meet end-user requirements, configure SAP features, and train end-users on SAP B1 versions. The person who wants to hire must have these skills and live in México City. 1. Know 80% of SAP B1 invoices 2. Know in administrative processes and tax accounting 3. Learn about the ITIL support process

I need you to write a research article.

ISO 27001 & ITIL Certified Project Manager with 14 years of Experience

Technical know-how on the following categories: Linux Administration Virtualization and cloud computing Backup Network Scripting ITIL Freelancer is required to provide his advise on technical aspects in the above categories of IT. Expertise is assessed on about 70-80% result.

...and a across more than one technical domain Industry experience creating (on your own or with a team) a product or IT solution in the area of middleware technologies (application server, web server, distributed cache, message queuing, BI, API management, service registry) Demonstrated ability to quickly perform proof-of-concepts for validating new technology or approach Strong experience with the ITIL framework, particularly Incident, Change, and Problem Management Familiarity with Enterprise cloud Quality Assurance processes and toolsets Interpersonal Prior experience working in an offshore delivery model with either and Australian technology provider or Australian Enterprise technology business unit Ability to mentor and guide junior engineers in delivery of required outcomes E...

I need a statement of purpose (1500 Words) in order to submit my admission application to UK Universities. I Need this by end of 3rd March 2021. I have got 7 years of IT experience (ITIL Certified) currently working in Australia (onsite project )and my graduation major is Computer Science.

Install, upgrade, suppo...levels Develop trends by monitoring and analyzing incoming calls, problems and service Requests Hands & Feet for Datacenter / Network issues in the site Able to lift hardware’s more than 30 pounds Knowledge on AV equipment’s and basic operations Diploma or Bachelor’s Degree in engineering, Computer Science/Information Technology or its equivalent Minimum 5 years’ experience in End-User Computing ITIL concepts strongly preferred Experience in working on any anti-virus management tool Knowledge in patch management like SCCM will be added advantage Exposure to Windows Architecture, ADS, Networking, DNA and DHCP and Microsoft deployment technologies Exposure to blackberry enterprise tools or other MDM tools Strong hardware knowledge...

I need to enable a new instance of Jira Service Management to act as the client facing tool for handling the support in the ITIL areas of Incidents, Requests, and problems. we have an existing tool (Kayako) that will be migrated from. we need guidance by a freelancer expert in JSM implementation. We need to understand the proper way to set up the system to support multiple support Lines of Service, many client organizations, with different SLAs, using different business processes. In addition, one of our Lines of Service, is developed within the enterprise thus needing to interface with their Jira Software instance, for escalation support without impacting their existing processes. Both will be done in the Jira Cloud. We plan on doing the work, but need consultation and review...

I NEED COMMERCIALS AND BUSINESS DEVELOPERS WHICH WILL FIND ME CUSTOMERS FOR SERVICE MANAGEMENT TRAININGS AND SUPPORT THE COMMERCIAL OR BUSINESS DEVELOPERS WILL HAVE 10% FOR EACH CUSTOMER WHO PAY *** MAJOR GOALS - INCREASE THE BUSINESS ...FOR SERVICE MANAGEMENT TRAININGS AND SUPPORT THE COMMERCIAL OR BUSINESS DEVELOPERS WILL HAVE 10% FOR EACH CUSTOMER WHO PAY *** MAJOR GOALS - INCREASE THE BUSINESS TURNOVER. - LEARN TO DESIGN, IMPLEMENT AND / OR OPTIMIZE SERVICE MANAGEMENT CONTRATS : SERVICE STRATEGY, SERVICE TRANSITION (PROJECT PHASE) , SERVICE OPERATIONS (OPERATIONAL PHASE), - CONTINUAL SERVICE IMPROVEMENT - PREPARATION FOR ITIL FOUNDATION V4 CERTIFICATION - PRACTICAL CASES *** SUPPORT - SERVICE MANAGEMENT SUPPORT - BUSINESS DEVELOPMENT SUPPORT FOR MORE INFORMATION PLEASE C...

...in IT network and systems methodology (analysis, design, development, testing, implementation and post-implementation support) - Experience gathering and documenting business requirements - Strong technical, quantitative and analytical problem solving skills with ability to translate strategy into action plans - Experience in root cause analysis and network performance tuning - Familiarity with ITIL and release management concepts - Proven ability to quickly learn and apply new technologies - Direct experience managing, configuring and troubleshooting Cisco routers and switches - Driect experience with designing, building, and troubleshooting a SDWAN solution - Direct experience with building and administering Azure, AWS, and other cloud environments - Knowledge of the following ...

Work from home, Pune based candidate preferred, monthly basis payment Initially for six months, can extend to twelve months or more if good work quality is observed. Daily reporting is a must. ITIL exposure a big plus, Ability to create PowerPoint presentations, process diagrams using Visio Writing work instructions for service desk agents, Creating online help documentation Good knowledge of MSTP Should be able to demonstrate previous work samples Good command over MS Word and Excel Exposure to Confluence and JIRA tools will be a big plus.

Hi There, I am looking for ITIL V4 study guide to prepare for foundation exam. Thanks Atul

IT Support Helpdesk L2/L3 Support - support reps for a team of users. Remote support. Knowledge of IT recommended best practices required. O365, Active Directory, Windows Sever, Exchange, Azure, SQL. User administration, DHCP, DNS, networking skills, ITIL knowledge is an asset, SEIM.

I’m looking for some one have experience in ISO20000 and ITIL and Service Management System

I have company want to migrate my IT department system to new system based on ITIL v4 standard so required complete implementation plan and operating plan professional can offer me

We ...Methodologies: Balsamiq Software AG ARIS Software Development Lifecycle IBM Rational Team Concert IBM Rational DOORS Next Generation JIRA R4J (Requirements Management for JIRA) Methodology: Project Management: PM² and Agile@EC Software development: RUP@EC and SCRUM Technical certification(s): At least, one of the following: BPMN 2.0 OMG Certified Expert in BPM (OCEB) OMG Certified UML Professional BABOK ITIL PM² certifications IBM Certified Specialist – RDNG, CLM IBM Certified Specialist for Rational Requirements Management IBM Certified Solution Designer – Rational RequisitePro Study and years of experience The candidate must have at least a Bachelor's Degree and minimum 12 years of experience. The position is reserved only for people eligible ...

...Azure. Expert knowledge of Microsoft Exchange Online/Server and core elements: Active Directory, High Availability and Disaster Recovery Configurations, Mail Flow and Connectors, Outlook client configuration, PowerShell, ATP, SMTP, SSL/TLS. Extensive experience and skill in the use of PowerShell to report on, manage and automate Office 365 services. NOTE: Would prefer having MCSA, MCSE, MCITP, ITIL Certifications. Candidate will have to work in US EST time. Will pay fixed monthly salary of INR 55k - 60k. It will be a long term work. Candidate should have experience with Exchange Online, Office 365, PowerShell use in Production environment, SharePoint/O365 administrator experience. Below is the brief info on job description. - Office 365 and Microsoft Azure with emphasis in ...

Hello, I am looking for an experienced (8+ years) engineer / developer who has worked on Office 365 (One Drive, Teams, SharePoint & other o365 tools) and MS Azure. Expert knowledge of Microsoft Exchange Online/Server and core elements: Active Directory, High Availability and Disaste...Mobile Devices and integration with other O365 applications (OneDrive, SharePoint, etc.), chat/meetings, voice integration - OneDrive – including collaboration and file sharing across PC and Mobile Devices - Exchange Online – including mailbox migration - SharePoint Online – including policy enforcement, data protection, governance - Office ProPlus NOTE: Would prefer having MCSA, MCSE, MCITP, ITIL Certifications. Candidate will have to work in US EST time. Will pay fixed monthl...

Will be responsible for the 1. company projects (mainly IT & Technology) collaboration, coordination between clients and Ovetix Team. 2. Progress tracking and reporting 3. drafting and aligning the business/project joint ventures 4. Supporting in other administrative tasks Preferable from Pakistan Bachelor degree in Information Technology/ Computer Science along with certifications (such as ITIL, ISO 9001 , ISO 2000 etc.) It required min 20hr/ Week and be paid monthly fixed package

Will be responsible for the 1. company projects (mainly IT & Technology) collaboration, coordination between clients and Ovetix Team. 2. Progress tracking and reporting 3. drafting and aligning the business/project joint ventures 4. Supporting in other administrative tasks Preferable from South Africa ...the 1. company projects (mainly IT & Technology) collaboration, coordination between clients and Ovetix Team. 2. Progress tracking and reporting 3. drafting and aligning the business/project joint ventures 4. Supporting in other administrative tasks Preferable from South Africa or Asian Countries Bachelor degree in Information Technology/ Computer Science along with certifications (such as ITIL, ISO 9001 , ISO 2000 etc.) It required min 20hr/ Week and be paid mon...

ITIL/ITSM Processes in Visio format (flow chart), that covers: 1. Component Capacity Management 2. Event Management 3. Availability Management 4. IT Service Continuity Management (ITSCM) Also outside of ITIL standard, looking for an: 5. Environment Management Process. These Visio process diagrams should be generic to allow them to be adaptable. These processes should be of level 2 standard (fit on one page). So 5 different processes, but I’m open to how this is delivered (maybe over a couple of pages etc if needed. Also I am looking for detailed sub-processes (level 3), associated with each of the 5 processes. I’m open to what can be developed / is on offer. I can change offer price if there is more value on offer.

Hi there, we are an independent assessor company do auditing for IT governance. You must have: COBIT Certifications (preferably COBIT implementation and assessor) Desired: any other certifications would make you a preferable candidate. Required Skills: IT Governance, ITIL, COBIT 5, GEIT

Se trataría de un proyecto para implantar y/o desarrollar un software para la gestión de clientes. Buscamos una persona, ingeniero técnico, superior o FP. En todos los casos se pide tener certificación ITIL. Experiencia SQL de 2 años y .NET de 3 años. Las tareas aún están por definir pero una de ellas podría ser la elaboración de manuales y documentos de gestión. El tiempo del proyecto sería de un mínimo de 2 meses.

i need a freelance to write an OLA based on ITIL standers

...applications, computer peripherals, operating systems and application software • Excellent knowledge of Microsoft Office products including O365 and Skype for Business • Familiarity with network architecture, LAN network protocols and client-server business applications • Familiarity with Citrix and remote desktop or any VDI platform • Familiarity with Distributed File Sharing • Good understanding of ITIL framework or any other service management framework • Excellent understanding of IT service management tools and ticketing system • Excellent understand of Active directory and Microsoft Infrastructure Technology • Good understanding of Microsoft Active Directory delegated domain administration • Ability to systematically troubleshoot...

...as backup solution, VPN solution, antivirus, business applications etc. • Anti-virus, malware, spyware and general security monitoring and management • Assist in development of software/hardware policies and procedures • Assist in performing server and network devices maintenance and troubleshooting • Assist in monitoring of infrastructure and capacity planning exercises • Familiarity with ITIL, ISO-27001 and CMMI best practices and ability to work processes defined under these frameworks • Other support services as required Expected Services: • Must be available to work from 8:00 AM – 4:30 PM Monday to Friday • Shall be available after hours in case of emergencies and planned maintenance periods outside the working hours &b...

...customers Technologies: Windows Server, Active Directory design and management, Group Policy customization, VMware vCenter, NetApp SAN, DELL PE servers, Veeam Commvault O365, Microsoft Azure , Azure ATP , Defender ATP,ADFS and Proxies Familiar with Monitoring Tools -PRTG , SCOM Minimum Qualifications: · Bachelor's degree or equivalent in computer science, or Engineering, · ITIL Certified, Microsoft and relevant Certification, VCP, CCNA will be an added advantage ...

-Se requiere freelance que realice la búsqueda quincenalmente de 30 vacantes en español, 6 vacantes por país Mex, Col, Per, SCL, Esp, las vacantes deben ser de TI específicamente 2 Cisco, 2 Azure/AWS, 2 Scrum/ITIL, posterior a que nos compartas los resultados de tu búsqueda se revisan, se da el V.o.B.o y se publican en una plataforma. Los requerimientos en cuanto a tecnología pueden cambiar con previo aviso. El pago por la búsqueda y la publicación es de .20 USD Nosotros te compartimos la información más a detalle.

...skills in working with global stakeholders and process owners Out of the box solutioning mindset for varied organizational change related challenges Ability of think of tactical solutions as well as impact on overall strategic objectives Work with the global platform owner in shaping up overall direction and strategy for the team and platform Qualifications: Bachelors/Masters in Computer Science ITIL Foundation Certified ServiceNow Certified Administrator Agile/Scrum certification would be an advantage. ServiceNow Developer Job Description: At least 6 years of core development experience in ITSM suite of products (BMC Remedy and ServiceNow) Experienced in the development aspects of the Below apps in ServiceNow:- ITSM/Walk-Up/ITOM/APM/HRSD/CSM/ITBM/Custom Scoped App Development/I...

I am looking for an experienced tutor/trainer to teach me CAPM,Six Sigma,PRINCE2®,Agile,ITIL Foundation and APMP. I expect to learn all the these within a time frame of approximately 6-9 months over 4 hours study per week. So you would be expected to teach remotely 1 to 2 sessions of 2 to 4 hours ideally weekday evenings or anytime weekends. Im totally flexible. Whats absolutely essential is you have core knowledge and experience on all these methodologies and should have over 10 years experience in teaching and industry.

Responsibilities: Responsible to sell certifications like CISSP, AWS, Microsoft, PMP, ITIL etc Achieving monthly sales targets leading to revenue generation. Contact prospective customers by both telephone and email Make outgoing calls to potential customers to schedule high quality leads for sales Follow up with potential customers in a timely manner if necessary Well versed in objection handling and managing different situations during the call. Willingness to be measured by weekly and monthly metrics. Achieving the targets in a high pressure performance driven competitive environment. Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion factor, Average revenue generated per lead, etc

ITIL Business Transformation Architect Must have a minimum of eight years of demonstrated experience as an Information Technology Infrastructure Library (ITIL) Practitioner and Business Architect Must have an ITIL Expert Certification

Proyecto constante, consiste en la búsqueda y publicación semanal de 180 vacantes de TI principalmente de tecnologías AWS, Microsoft, PMP, ITIL, Scrum, CIsco y demás en LATAM.

Explain me basic concept of ITIL network topology

We are actually looking for writers who can come up with well reserached contents related to IT courses like Agile, PMP, ITIL etc and other generic topics based on the requirement. Deadlines has to be met. Qua;ity of the article has to be maintained, failing which payment wont be initiated

Hello, I need a big data engineer who ...components/systems: Spark, Kafka, Elasticsearch, Hadoop, Hive, MongoDB etc. - Data center domains (server, network, storage, security) - Experience with server and directory service technologies (Windows, Linux, AD, DNS) - Knowledge of cloud native database technologies - Ability to automate tasks - Excellent organizational skills, and oral and written communication skills - Security compliance experience such as ITIL, PCI, ISO 27001 or SOX - Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives - Detail oriented with excellent documentation skills/methodologies, who can successfully manage multiple priorities - Knowledge of Scala, Python or Java programming ...

...initiatives (related to DevOps, service integration, and machine learning). Ensure the IT staff clearly understands their role in contributing to the success of the company, and their most urgent priorities and deadlines. Hire and develop talent that facilitates future growth opportunities. Required Skills: Fluent English speaking and writing IT operational experience in delivering service according to ITIL IT Operations Management - ticketing, monitoring, capacity, and availability Hands-on experience in system administration, application development or database administration Ability to leverage open source solutions to maximize business value using projects like Mattermost, Apache Guacamole, and OpenVPN Understanding of virtualization technologies and which U.S. hosting pro...

ob Description: Role Responsibilities: The Digital AMS Developer role will identify, troubleshoot and resolve technical support and maintenance activities on large scale advanced customer facing digital platforms to ensure that service level agreements and customer support objectives are accompl...larger projects and resolving severity 2 and 3 incidentsAct as a trusted “technical” advisor and “go to person” for the process owners for application management and supporting a profound understanding of business strategies and processes, and their associated applicationsExperience in an AMS or system level support role, with familiarity in best practice service management (ITIL) processes. Education : Technical Bachelor Degree 3 to 5 years solid ex...

ob Description: Role Responsibilities: The Digital AMS Developer role will identify, troubleshoot and resolve technical support and maintenance activities on large scale advanced customer facing digital platforms to ensure that service level agreements and customer support objectives are accompl...larger projects and resolving severity 2 and 3 incidentsAct as a trusted “technical” advisor and “go to person” for the process owners for application management and supporting a profound understanding of business strategies and processes, and their associated applicationsExperience in an AMS or system level support role, with familiarity in best practice service management (ITIL) processes. Education : Technical Bachelor Degree 3 to 5 years solid ex...

...Windows Server admin experience - Certifications nice to have  3+ of  AWS or Azure Cloud - Certifications nice to have  1+ of remote work experience  1+ of working with a ticketing application  2+ of virtualization experience – Vmware experience nice to have  Good knowledge of internet security and data privacy principles  Ability to diagnose and resolve technical issues  Firm understanding of ITIL practices such as, Incident, Change and Problem Management   Proficiency in English  Excellent communication skills  Customer-oriented, cool-tempered  Attention to details and good problem-solving skills  BSc in IT, BCA, B. Tech, B.E Computer Science or relevant field     Other traits we look for:  A professionally adaptable attitude  Ability to ...

Instructions: Choose one large organization. Pretend that you are an ITIL consultant hired by the organization to create an IT Services plan. Develop a report of 2500 or more words in which you 1) briefly describe the organization you have chosen and 2) complete the following: Design an IT service (you can choose whatever IT service you like) using learning objectives 1a, 1b, 1c, 1d, and 1e. Create an IT Service Strategy using learning objectives 2a, 2b, and 2c. Develop an IT Service Transition Plan using learning objectives 3a, 3b, 3c, and 3d. Construct a brief IT Service Operation Guide using learning objectives 4a, 4b, 4c, 4d, and 4e. Formulate a CSI Plan using learning objectives 5a, 5b, and 5c. Organize the project according to the above 1-5 steps. You will be submittin...

Delivery each month 1-2 SEO article ~ 600 words. 1-2 Premium articles ~ 1500 words (research needed). 1-2 Rewrites of old content. 300 - 600 words a week. We are aiming at 3 main categories: News, Blog (just general content), and Product(our functions and solutions). What do we do? We deliver an ITIL based Service Desk that is more than just another Service Desk. We deliver Chat-services, Asset management, solutions for Change Management, and more. What should you be: A great writing geek! That has an intuitive interest in tech, software, and organizational behavior and management.

One of our reputed clients whose focus is only training corporate employees in various platforms are looking for external / freelance Backup -storage Unix and Windows trainers to train their client's employees in batches. The TOC, training material, training schedule and project details would all be shared with the trainer upon selection. Skill set Backup & Recovery T...Troubleshooting Storage – SAN and NAS Module1: Introduction to Data-Storage Module2: Storage Hardware & Ecosystem Module3: RAID Module4: Component of Storage Array Module5: SAN Switches. Module6: Fibre Channel Module7: iSCSI Module8: Storage & Data Management Module9: Introduction to NAS Module10: Storage Virtualisation Module11: Monitoring / Reporting / Capacity Management Basics Of Unix and Windows...