Zendeskprojekty

...Zoho, Zendesk). Voice message calls and Caller Tune should be available. The caller will record his/ her voice and call the customer on bulk quantity to avoid repletion, he/she will receive the voice message and when a customer calls back, he/ she will listen to the caller tune. Email integration: Mail chimp/ Mail gun or Mail get integration SMS integration: Customer should be able to send the Prebuilt SMS directly from APP Browser dialing: Browser extension which will send any phone number to the mobile app to dial which will be dialed with our dialer in the same network using Bluetooth or wifi. Excel dialing: Customer should be able to dial from Microsoft excel using excel add-on in the same network using Bluetooth or wifi. CRM Portals Integration: Freshdesk, Zoho,...

We are dissatisfied with the structures of the Zendesk Help Center and are looking for a developer to build a Help Center structure according to our ideas. To be specific, we need a structure with at least four levels that works for both desktop and mobile.

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...execute requests Must have experience with social media post designs, social media banners, flyers, brochures, and logos. Must be online and available for at least 8 hours per day EST. Technical skills required 1) Adobe CS5 (minimum) Creative Suite – Illustrator / Photoshop / InDesign 2) Able to communicate via Skype & Slack 3) Trainable to use online ticketing platforms like Freshdesk and/or Zendesk 4) Should be familiar with Trello & Workflowy 5)Dropbox, Google Drive, and other cloud-based services 6) Proficient in English, both writing and reading Daily Responsibilities 1) Assess inbound graphic design requests to ensure the client has provided all information ie. copy, size specifications, photos, logos, etc. 2) Communicate with client to coordinate any mi...

We need someone with past experience on technical chat support and using zendesk, trello and finally basic knowledge of cryptos. You must be smart and confident.

We're looking for developers that posses knowledge in BigCommerce platform and ZenDesk. You must accommodate with Laravel and symfony

We're looking for developers that posses knowledge in BigCommerce platform and ZenDesk. You must accommodate with Laravel and symfony.

We're looking for developers that posses knowledge in BigCommerce platform and ZenDesk. You must accommodate with Laravel and symfony.

My webmaster have disapeared so I want to find someone here in Freelancer. My website is based on Joomla, and I want to make 4 things: 1.- Sustitute my Zendesk chat for Zoho Sales IQ Chat, the code provided is this one: <script type="text/javascript"> var $zoho=$zoho || {};$ = $ || {widgetcode:"4fc02ec1bfbc4dbd376c4c55ecdd5338e189d07731e50459a36dbfdd056758f4", values:{},ready:function(){}}; var d=document;s=("script");s.type="text/javascript";s.id="zsiqscript";s.defer=true; s.src="";t=("script")[0];(s,t);("<div id='zsiqwidget'></div>"); </script> 2.- In the contact page the contact form is no longer working. I want to

...phone calls and give reporting about the calls answered and dialed while having multiple agents can go online and offline at anytime. all of this can be in a separate website / platform, but then integrated to zendesk support (only creating tickets for the calls and adding the recorded audio link to the ticket. 1. multiple users can go online and offline 2. login and logout of users 3. user can dial out and receive calls as well. 4. integration should allow multiple phone numbers. 5. prioritization of who will receive the call by user groups. 6. once call received / done a ticket in zendesk to be created with the information about the call 7. reporting dashboard for all things that can be tracked. these are the minimum requirements and can be changed in time of developm...

The goal of this project is to Code a Zendesk template according to the corporate guidelines of our Company. The design was already created and will be provided as a guide for the developer coding the template. Deliverables expected from the freelancer for this project is the fully functional template package, including all the pages coded and ready to upload on our Zendesk platform. A guideline on how to build Zendesk templates can be found here:

...a manner that is clear and concise when identifying needs and presenting alternative business solutions Provide non-technical support during and after implementation is “Live” Knowledge in ERP/CRM Software like Sage, Infor, Syspro, Quickbooks, NAV, Dynamics CRM, Salesforce CRM, Zoho CRM. Windows Server 2008 R2 and above. Monitoring and helpdesk tools knowledge as Sumo, Cati, Servicenow, Mojo, Zendesk Duties: Work from home providing support via Phone and Meeting to our Existing and New Customers, you will be responsible and the primary key on get the Customer to success on the first part of the implementation, you will need to set all the ODBC-DSN and some other tasks in order to complete the work in 1 session call, for this you will need: Flexibility to work during...

Hi, I need to create a private Zendesk app that can be used to send and receive SMS text messages via a local SMS gateway using their API (I have enclosed the API documentation herewith). The requirements are as follows: I should be able to create a ticket and when a certain condition is met (probably a trigger) an sms is sent via the "textware" api to the "requestor". And also when an SMS is received, that should be added to the ticket as a comment. Thanks.

The project goal is to develop a system that helps companies respond to online inquiries faster and in a more personalized way 24/7

...detail and ability to multitask • Excellent verbal and written communication skills • Reliability and punctuality • Strong computer skills are an absolute must • Ability to problem solve while following detailed company policies to solve customers’ needs • Minimum of two years experience in a customer service-related environment • Experience working with online ticket sales a plus • Knowledge of Zendesk a huge plus Salary: • $15 - $20/hr. • Hotel accommodations for those traveling to our event in Long Island will be arranged as necessary at no cost. We cannot guarantee your room will not be haunted. • Two free tickets for any date/time of this year’s event! Additional tickets can be purchased at an employee disc...

...suggestions, by running reports and analysing trends • Monitoring, processing and clarification of User requests for on-demand services • Execution of special tasks entrusted by the line-manager Required skills • At least 2 years of experience with helpdesk activities • Experience in a SAP environment (SAP Vendor Master Data Management. and SAP Master Data) • Experience service desk software like Jira, Zendesk, iET, Remedy, etc. • Knowledge of ITIL • Strong knowledge of MS Office 2010 • Dealing with the expected increase in the number of escalations and incidents • Proven experience in working with people in a multinational, multicultural environment • Excellent communication skills in English both orally and in writing. • Ge...

Complete project - Car parts API eShop, built on java. Required - responsible, fast working developer, with API and Java work experience. Future administration possibility - (job with possibility to join our team with future % from sales bonuses) 2Do: -Add and setup online chat (like zendesk) -html home page implementation -fix search and add helper(auto fill by tapping first letters) -add API car parts categories -hide from search items with keywords -photo zoom by clicking (in product description) -add payment method - PP -order notifications / admin page fix -«buy now» button implementation -add links to buttons (almost all same - to products page) -product examples on home page -add filters - by price -category buttons on home page -price generation fix -futu...

...- Weekend (Saturday & Sunday) from 8am - 4pm EST - Weekday evening (Monday - Friday, flexible) from 6pm - 10pm EST - Access to stable & reliable Internet - Access to personal computer - Mac preferably - Weekly meetings with the internal Team & Reporting Manager(s) BONUS IF YOU: - Have experience working as an Agent for Email, Phone and Chat support - Have experience working with systems like Zendesk - Love food - Have an entrepreneurial mindset - Flexible with hours - Thrive working on your own If you fit these requirements, please apply with a short blurb about yourself and why you think you're the successful candidate. Along with your application, please answer the following questions: - What is Foodee? - How many cities does Foodee operate in? - What are the...

...an iPhone App will be an all-encompassing messaging app for business that supports an API link to Plivo for both in-app voice calls and 2-way text messaging from/to a specific Plivo Phone number, but as well will support receiving and popup notification of website "Contact Us" Requests, Social Media messages(facebook, YouTube, Instagram, NextDoor(if possible), website 2-way chat(Assuming to use ZenDesk provided Lite account allows for this Integration to app) If not, open source Chat program added. Should allow for pulling contacts from Phone for Starting chat sessions. All messaging and chat history should be stored securely (can be stored on cloud service of some sort(Web Server), Google Drive, etc. and can be set to delete after 2 years) Should support multiple use...

Hello, Can you help with Zendesk connect? We are a new company, launching an app in mid June. We'd like some assistance setting up our outbound email marketing campaigns. Specifically, setting up events/triggers/etc with Zendesk Connect and coding our database correctly. Let me know if you need more details. Look forward to hearing from you!

We are looking to hire freelancers who can work 2 hours / day for 5 days / week for 2 months only. You will have to work on - 1. Collection of Data from freelancers online 2. Exporting the scattered data to Excel 3. Uploading the Same Data to Google Docs 4. Exporting the same to PDF -- Other than the above set we also have Jobs related to Siteground website creation, ZenDesk Online Customer Support, Fashion Model (Haircut - buzzcut) and being a Virtual Assistant. Please bid and provide with a Proposal.

We run a wordpress website. There are 3 things we need to get done right now on the site. 1. Disclaimer Popo up - This pop up comes up on every page especially after moving from one page to another. This pop up should come up only once for a user and not come up again after the user has moved to another page. 2. - Need to uninstall zendesk chat app and install app with 3 user ids. 3. Loading Time - Site is too heavy and is being pinned down in SEO.

Hello, we are looking for someone to build a few plugins for our app. We use buildfire as our platform. Our app is available on google play and apple. need a very quick turn around within a day. If you cannot turn around quick please do not reply. WHAT WE NEED: 1. PRIORITY: Want to build a zopim/zendesk sdk plugin for our app. We currently use zendesk chat on our website and need it implemented into our app. also incorporate this with smooch chat 2. NOT PRIORITY: Want to build a program where customer can scan a barcode in our stores and have it pull a description of item. Database is already build with sku, just need the scanning feature created. 3. MED PRIORITY: Want to have users take a picture of backyard and be able to overlay our products in the picture to see wha...

Hello, We want connection zendesk api with and Mirakl Marketplaces We want manage customer messages for cdiscount and mirakl marketplaces in zendesk. Specifications 1-Get new messages in zendesk from (Cdiscount and Mirakl) 2-Send messages from zendesk to (Cdiscount and Mirakl) 3-Mark as read messages on these platforms(Cdiscount and Mirakl) Zendesk api: Cdiscount api Mirakl Api

I need zendesk chat platform with the same things except some metrics and statistics and configuration. Just historial, add agents, warnings, chat in the website client, and that's it. Deadline and budget please! PD: AT THE BEGGINING OF THE BUDGET PUT 123

...72 hour turn around on tickets, pending customer response. • Be comfortable using canned actions and customer responses and be able to identify the correct usage for each. • Optimize and find efficiencies in the ticket workflow. • Working with our custom admin toolset to provide reimbursements to our players when needed. Requirements: • Experience with a customer support software such as Zendesk, we use HappyFox () so experience with that is a big plus. • Excellent communication skills, customer-oriented attitude, able to deals with stressful situations • Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android). • Own a computer with stable internet connection. • Knowledge of our products...

...for a 72 hour turn around on tickets, pending customer response. • Be comfortable using canned actions and customer responses and be able to identify the correct usage for each. • Optimize and find efficiencies in the ticket workflow. • Working with our custom admin toolset to provide reimbursements to our players when needed. Requirements: • Experience with a customer support software such as Zendesk, we use HappyFox () so experience with that is a big plus. • Excellent communication skills, customer-oriented attitude, able to deals with stressful situations • Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android). • Own a computer with stable internet connection. • Knowledge of our products is ...

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I need some changes to an existing website. please see below the running list of what we please need completing. Change the footer and remove gene (I can send the update of the design) Instant Chat - For Customers to be able to interact with us ( Add zendesk) Update the SSL Certificate Change some of the delivery options upon check out ADD THE 3 EMAIL PROCESS FOR ALL CUSTOMERS Upon Purchase - Thank you for your order Shipped - Please see your tracking and is there anything you missed from the order Thank you - Please review and join us on social media Abandon cart emails - Saying come back and get your purchase you got distracted Delivery options changed Activate our review system Mobile optimisation Intergate Facebook shop and Instagram Shop

...resolve each line. For tenure: Zendesk System Requirements Overview: We currently use Zendesk as a customer service ticketing system as well as in house ticketing system for everyday emails. Tickets are received via @ email addresses and sent to specific views for different agents. Tickets are also organised into different views for procedural related organisation. There are a number of streamlining issues and bugs that require attention in order to improve the workflow and save time. Agents are still referring to gmail in order successfully respond to tickets. Below is a list with some information to each area which requires attention and some background on how tickets are created in each instance. eBay: Tickets are received through Zendesk via @ email add...

Frontend developer needed for single page Zendesk template creation for current customer. Must have previous expertise with zendesk. Top skills in css and html. Immediate start. Design already completed via photoshop.

I need a simple asp.net core client app to load ticket data filtered by date and users, group by user and status

We are working on a new technology software for a building industry and we are looking for a Zendesk Specialist with advanced skills and experience in it to help us with some projects/tasks. Example: make our Zendesk the same look and feel as the website as well as tweaking a few key things for us.

Looking for an experience website (Wordpress preferred) developer a...Limiting the amount of tickets that can be actioned based on customers subscription plan Additional details: - We are looking for robust solutions that will scale with the business. - We are open to different CMS options that make the most sense based on the brief above and economically (wordpress is preferred) - We are open to additional plugin options to meet the requirements above (zendesk, freshdesk, memberpress, chargedesk, stripe etc) - Website analytics (GA preferred) For us to accept your offer, we require: - Examples from your portfolio of similar websites and branding - Overview of how you would execute the website Examples of websites - -

...list of features and pages for the website () according to the requirements: - Full responsive design template (Old logo will need to be recreated as client doesnt have the original formats) - Dynamic site pages (identified pages: Homepage, Landing Page, About Us, Knowledge, Programs, Blog, Contact Us) - Social sharing and linking (facebook, vimeo, youtube) - Live Chat (using Zendesk) - Blog / News Module - Dynamic Userforms (enquiry, scheduled call back) - Email subscriptions, multiple lists, for electronic marketing integration (Campaign Monitor) - Website search (across different sections) - Hubspot CRM Integration (Webform to Lead) - Site Admin controls - SEO module (this is already purchased but must be maintained) - Downloadable content (...

I'm looking to bring on a remote customer service rep who speaks PERFECT English. You will be responding to customer service requests through Zendesk, Yelp, Facebook, Google and you will Resolve customers' service or billing complaints by performing activities such as exchanging merchandise and Fluent respondent to calls.

Hi Sudesh A., I noticed your profile and am interested in offering you my project. I am in the process of integrating Zendesk with Neto and wanted to maximise the set up. Do you have experience with Zendesk and Neto?

We currently have a very high number of redundant users in our Zendesk instance left over from an accidental Salesforce sync a number of years ago. We want to remove these using the Zendesk APIs. We would like to delete any that have never logged in and also those that have not logged in for X number of years. We also would like to consider the following before the salesforce sync: 1. Consider how to send crednetials 2. How the system will manage duplicates/multiple organisations for one client 3. Any other benefits to Zendesk we should be using

Hello, I need to integrate Zendesk to Clickbank to handle all of my customer service needs, can you do this fairly soon, please? Thank you very much I appreciate your response and thank you in advance for any help you can offer.

We have an issue on our Zendesk system where replies to tickets are deleting as we type, we require a Zendesk / software specialist to identify the issue and fix it. Porblem may be occuring due to extensions on google chrome so testing is required to identify the problem.

We are looking for an experienced software developer / IT professional to fix some technical issues on Zendesk in particular. Continuous work will be supplied on a needs must basis, there is always some technical issue that requires solutions. Ideally freelance worker will live in Ireland and be able to call out for a day to fix ongoing issues, but remote support is also an option.

Aide sur le service client ; réponse aux mails sur Zendesk + suivi drive client + sites accès clients.

I want someone to develop a Web chat app for the company, take a good look on how zendesk works, make sure it's developed in a such a way the team of the company can continue working on it. Also analyze your approach about developing it, the necessary frameworks you are going to use, and link to related Web Apps you've developed before Thanks

...different actions. 2 points will trigger a video (which I'll provide). Another will display a contact list of 16 people, in 3 windows that have to move (slide) every 5 seconds. Every contact will show their personal information, and it has to be possible to call them or email them directly from the app, pushing a button in the augmented reality world. The last point will call a web chat client like zendesk, so a chat session can be started launching it in a web browser. -) It has to be for Android and iOS and licences included. We need the source code, and the project in Vuforia. How much will it cost? How much time will it take? What could be the next step? or what do you need to be clear on what to do? Thank you! Sergio...

...Opportunities - Analyse Sales on Shopify Store - Google Analytics - SEO - Social Media Marketing (creating content, establishing a following on Facebook, Instagram, Twitter) - Email Marketing (Building our mailing list on our landing page to 5,000+ real, local subscribers with genuine interest in our product) - Managing our Loyalty Program - Customer Advocate (answering client queries through on Zendesk platform in form of e-mail, facebook & twitter comments, incoming calls) - Developing a monthly mini-zine ready for printing based on products within our monthly subscription box. Skills Required: - Excellent Verbal & Written Communication Skills - Passion for Food & Wine - Experience working in Food or Beverage industries - Team Player - Knowledge with...

We need a custom metric created so we are able to report on when a ticket is created by a customer until the time it is first assigned

I am a Zendesk Enterprise customer with Multi Brand and Guide for 3 ea. subdomains. I want to have only paid subscribers to have access to the Zedndesk Guide Support Portals - so there will be 3 separate websites with a separate login to 3 ea. separate Guide Support Portal subdomains. I would like to integrate with Wordpress WP Emember that would manage the payment and database for subscribers. WP Emember has an API. So there would be a login on each website that would log directly into the respective Zendesk Guide Portal for that site and there would be no general or anonymous access without being a paid subscriber. I am not sure if this should be SSO or something else. Currently I am developing all 3 main websites with the first one launching soon. The others will follow...

...from code canyon if you want and it has to be integrated with my SMS gateway API, so that every time a customer submits a complaint, he gets a SMS (DEAR CUSTOMER IDXXX, YOUR REQUEST HAS BEEN REGISTERED AND YOUR COMPLAINT NUMBER IS XXXXXX.) and this submit form should get sent to my support email with the logged in customer email address and description field data, so that it can get created in my zendesk too. And this complaint manager should have a admin backend for my admin, who can see all those complaints. And the admin can assign those complaints to specific tech team member. This admin backend, should have all of my tech team members added with name and number already. So, when the admin is watching a complaint coming, he can simply select any tech members from dr...

I am looking for a chat support specialist who knows how to use Zendesk and can manage 2 of my websites for 8 hours a day.

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