Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.
Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.Na podstawie 72,140 opinii klienci oceniają nas na Computer Support Technicians 4.9 na 5 gwiazdek.
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We are looking for a proffesional IT support person that can with teamviewer Install and configure hardware, software, systems, networks, printers and scanners. Plan and execute maintenance upgrades. Set up accounts for staff. Respond to breakdowns and other technology issues. Investigate, diagnose, and solve computer software and hardware problems. Pro
We(Freelancer.com) have an exciting opportunity for an experienced "Training and Quality Manager" to join our team and be part of this amazing project during an amazing growth period. The training and quality managers responsibilities include delivering technical training to our field engineers, creating training materials, maintaining technical documentation, reviewing quality of performance delivered by field engineers and scoring them and closing this loop by providing training in areas of concern. The role will require you to work with our global team of engineers currently working in but not limited to Australia, India and Indonesia. To be successful in this role, you should have excellent interpersonal, communication, and presentation skills. Outstanding candidates are ab...