I'm an experienced Web Designer, Web developer , Web programmer, Technical support, and a Social Media Specialist.
I'm knowledgeable to cPanel, Linux, VPS and Plesk servers and its components and feautures.
I have 3 years of experience in Customer Service/Technical Support assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines under well known web hosting companies like (VERIO NTT AMERICA) and MELBOURNEIT (AUSTRALIA).
I interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. I gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving DNS, websites, emails, changes, updates, SSL, and more.
I would like to showcase my learnings , utilizing the opportunity to offer proven and developing skills to your clients. Through dedication, meeting goals, creativity, and the ability to follow through.
Warm regards,
Garlen May Cereneo