Living in London
I will do the networking support using hasoffers platform.
Technical support
• Served as company’s second line of support, resolving hardware and software issues by phone, e-mail, and face-to-face and in person.
• Setup Track It help desk tracking system and trained all users and technicians.
• Responsibilities include installing computer peripherals such as printers and scanners.
• Developed training materials for all new employees.
• Proficient in LAN, WAN, and network installation, monitor, and programming.
• Established all network printers and mapped all network drives.
Work experience
• Worked as a Senior Customer Support Professional in SITEL India Private Ltd, Chennai from Sep 19, 2010 to Jul 22, 2010.