customer service - customer support - for software on line

Hello, I have understood your requirements and can assure you the best of quality. I am currently providing voice/chat & email support to a US website management company from 8 am to 7 pm EST and this looks like a good opportunity. I have a team of 4 people so even if you are looking for round the clock support, I can get that done as well. Here are the links to the current voice/chat & email process I handle. You will also see that the client has rehired me as he liked the quality of my work. http://www.freelancer.com/projects/Website-Design-Customer-Support/Live-Chat-Tech-Support-for.html & the rehire one is - https://www.freelancer.com/projects/Live-Chat-Tech-Support-for.html Apart from this I have the following experience in Customer Service Voice Process - 1. NCO Collections - For American Express Bad Debts Collection Process for US. 2004-2005 2. 3 Global Services - For 3 Mobile Upgrades and Retentions Process which involved sales of contract phones (Postpaid) for UK - 2007-2009 3. Balaji Outsourcing - For UK Personal Injury Claim Process - 2009-2011 4. Balaji Outsourcing - For Shava TV Sales Process for Canada - 2011-2012 Will be waiting to hear from you. Regards Yathin

Hello, I'm an experienced customer support and I have all the necessary equipment to troubleshoot. I have done customer support for e commerce website and as well as technical support for vpn companies. I can also provide you 24/7 customer support via live chat, email and voice. Thank you and let me know if you're interested

Hello Sir, I have completed graduation on Mass communication and Journalism. I have worked in many fields. And I can do great in this job you are offering. Just take an interview and be sure. At last I was working with a short let company and I was account manager of that company . Then I was on Customer management . Before that I was working with a Pharmaceutical company of USA . Was working as the owner's PA .There the work was mostly like this one . Wordpress Experience . I was working for an site which was from USA they teach Arabic . I was on the live chat as customer manager and also was maintaining that site . So I think I can do well . I am sure that I can do very well . I am qualified will all requirements you mentioned . But please take an interview to be sure . That's my only way to prove myself. So, I am able to handle these types of task easily. I am promising to work with responsibility. I am waiting to serve you. Kind regards, Md. Mridha

We are interested in assisting you in completing your project as we have the experience that is needed. Thank you for reviewing our bid.

Hi I am will be done absolutely this job because I've good sound these jobs like- online customer support via chart, phone and email etc. Right now I have work an surgical hospital VA. I am already done more time B2B, Inbound, outbound call service even I've done various company's campaigning. My voice really nice and very caring about customers so I am damn sure that could be nice for me. Now I am waiting for your considering. If you agree to award this job then I would like to see your full requirements and one thing if you want to check my voice then I will send my voice record for testing.

I worked as technical support .I worked to support of failure software. and also update and install software.

Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support & Virtual Assistant,I have managed to build a broad skill set in this kind of position. Here are my skills - Phone support - Phone customer assistance - Email sales - Email support - Ecommerce order processing - Handling unique situations - Problem solving - CRM use - Improving processes to make more efficient - Updating/Editing standard operating procedures - Gmail - Wordpress - Time management almost all work i have done in my past assignments. Handled live chat / phone support for client / prospect conversation related to orders. CRM / Email news letter to inform clients Order processing from direct sites or via paypal or moneybookers. Calling clients/vendors for stock management Order auditing/processing, making sales calls & calls to market vendors for getting stock updated I certainly believe that I am competent enough to meet challenging task and I have the necessary skills and abilities for this job. Looking forward for your thoughts & I can start today. Thanks Gary

Greetings: I consider my self qualified to accomplish your needs at this positions since I have worked as HP tech support agent for HP Pavillion notebooks and Compaq Presario Notebooks & desktop PC. The position involved me in mostly software support provided via phone, chat and even remote access to customer's PC top work out the issues and provide a satisfactory and prompt solution. Customer service experience is plenty on my side as well. and I am able to provide services in both English and Spanish. Payment is negotiable and my availability is immediate. Best Regards: Pedro Araya

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT / project management / business plan and analysis / plan and website management job. Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Sr. Executive (MIS), toward earning my Masters of Business Administration (MBA) and B. Sc ( Computer Science ) . I am 100% able to do your project. Sincerely, Tarikul Islam

Hi, I am interested. I am based in India. I am working virtually since long. I am having very good experience of working in customer support (web based through email). I have over 6-7years of experience of working in customer service. Apart of support, I also helped in transaction related queries, if need then issue refund etc. like one desk for every thing after sales for customer. Please let me know if you find me suitable. Regards, Jay

I have years of experience troubleshooting and supporting applications, routers and other computer and non-IT processes. I may be considered for this project because: 1 - I have experience doing this kind of work and job with multinational companies and, 2 - I am a person open to ideas and feedback, what could be, the starting of a long term understanding.

Hi, I would like to apply for this job. When you come online please contact me so that we can discuss about it. rgds Jasenka

A proposal has not yet been provided

Hello Team, I have worked in in three industry namely: IT, BPO & Training. I have an experience as a customer service associate and have lead my way up to Manager Operations in an IT company. I would be an asset once selected as a customer support because i an tech savvy, clear with instructions, self motivated, self driven, Courteous, have probing skills, command over language. I now with my experience know what a customer/ client want and what's the value of rapport building and ease of understanding. I would at last just like to say that, every single word mentioned here is true to my knowledge and once awarded the project or even while the interview i can prove all these skills and my professionalism toward my job. Warm Regards, Anirudh Pandey

Dear Hiring Manager, I was excited to read about this opening as I have the qualifications you are seeking. I have several years of experience in a wide variety of fields including Personal Assistant, Administrator, Customer Services, sales and marketing, Banking and Finance. In addition to my extensive office experience, I have excellent communication skills and I am very fluent in both French and English. I always maintain a mature, gracious and professional manner when communicating with people, even when difficulties arise. My broad experience and range of skills make me a superior candidate for this position. I look forward to hearing from you as soon as possible to arrange time for an interview. SKILLS •Consistent ability to meet deadlines and prioritise whilst maintaining consistently high standards. •Proactive and tenacious approach to projects and challenges. •Excellent written French and English, with experience in copy writing and Standard Operating Procedures. •Computer literate, keen to embrace new technology. •High personal integrity and able to relate to and create trust in all. •Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance. •Highly organised and detailed orientated; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing task and meeting datelines. •Ability to work on own initiative without supervision

Hello, i'm James, i'm a professional, i have experience of customer support and i'm looking for a job like this, i can provide my best services to you, i am very hardworking and i can work with u with no time limits. i will be available 24/7 to work with you, initially you can try me without any pay($0/hr) and if u like my work u can pay me whatever you feel like u should pay me......waiting for your positive response.....thanks!!

My qualification is B.Sc.(Mathematics) and B.Tech.(Electronics). I have 12 years of experience in bio-medical engineering (maintenance of bio-medical equipments and customer-support) and 13 years of experience in software industry(algorithm/coding/debugging/customer-support). I left the IT industry because of my passion for teaching Mathematics. However, my plan of establishing a tuition-centre didn't take off. Consequently, I have been providing Math-home-tuition in the evenings and weekends for the past 15 months. Earlier, I was offering free tuition to the students staying near my residence. Since I find it hard to meet my financial obligations, I'm looking for another source of income. I'm quite good in English grammar as well. I'm quick in detecting and correcting any from of grammatical error. At office, even my superiors used to get the email-content proofread by me for important emails, before sending to the clients. Have written many poems in English. Thanks, Ganesh

Hello, I believe I'd be perfect for this position since I meet all your requirements. My English is flawless and I have excellent communication, writing and typing skills. I'm available at almost any hour (US hours), I can multitask and organize my work efficiently in order to meet deadlines. I'm also a very fast learner and an autodidact and I have a positive, bubbly personality. I have customer service experience, answering tickets, emails, processing orders and refunds, and attending customers on live chat. I have worked with platforms such as Zendesk and Alivechat. I have basic HTML, CSS and PHP knowledge and I'm also good with wordpress and general web design (I'm currently building my very own website). I have a broadband Internet connection and perfectly understand online communication tools (email, skype, facebook, wordpress, twitter, etc.). Please take a look at my profile where you will see five stars reviews from previous employers. This is the best way I can prove that I'm responsible, hard working and I always aim for excellence in everything I do. Please consider my application, I honestly believe I'd be perfect for this job. Thank you and have a wonderful day!

I have gone through the description, I think i am best suited for this work because 1) 9 yrs working experience in callcenter telemarketing experience,management of center 2) Sincerity & professionalism which come with experience 3) Good command on excel,power-point,word,email,pdf 4)Understand meaning of target and timely completion Huge team size in organisation so work can be easily to complete under time limit,My team has done this work in past and ready to deliver it again I am working for customer service from last 9 years so have very good experience of customer service

I am an accountant. I use ebay for over 15 years, as do the internet so I could help you create your product descriptions. I am strongly passionate about e-commerce and I successfully completed many trades online. I have excellent skills, as well as a passion for everything that is computer hardware and software with technical skills that allow me to problem-solving skills. I spend most of my day online, so I'm the best candidate for you. I am very fast on the pc writing. I am employed in consulting work. I am simple web and graphic design. I am very skilled and fast in the writing of the pc. Excellent knowledge of the internal architecture of a computer . Disassembly, replacement , assembly, formatting activities are on the agenda. Great spin and flexibility in the use of computers and everything related to computer science in general ( even in the approach with programs that are not known ) . Excellent ability to solve technical problems properly on both the hardware and the software of the machine. Excellent skills in the use of Internet Explorer and Mozilla for browsing internet and excellent ability to search on the net in any field . Excellent use of the management program of Outlook Express email, Windows, Office, DOS . Good skills in the use of graphic software ADOBE PHOTOSHOP. Excellent knowledge of computer use in general. I await your contact to better understand the details of your proposal and provide more information about my person.