Find Jobs
Hire Freelancers

Customer support, courtesy calls and ticket processing

$30-250 USD

W trakcie realizacji
Opublikowano ponad 12 lat temu

$30-250 USD

Płatne przy odbiorze
As an SMS solution provider we offer SMS services based on premium subscriptions. As we strictly follow all governmental rules we offer multiple ways for our end users to stop their SMS subscriptions. In some cases end users contact our customer service, both by phone or e-mail. # To support our customer service we’re looking for a partner who will take care of: - processing incoming e-mail (via our own online ticket system), both in Spanish and English - outbound courtesy calls, in English, region Canada for a fixed number of 20 hours a week. # Additional information regarding the outbound courtesy calls: Stopping is easy and instant, but in some cases we have to call back an end user as part of our service. End users want to know how to stop the SMS service or they say that they never agreed to this service and want their money back. You have to convince them to send an e-mail to our customer service so that we help them via e-mail. Most important is that you deal with the, sometimes, strong emotions of our end users. Important: the procedure to follow is very very easy. You do not have to sell anything, or solve problems, just listen and move the conversation to e-mail. Via e-mail we can help the end user. Nothing more, nothing less. # Additional information regarding the incoming e-mail / tickets processing: We receive incoming e-mail messages in our online ticket system (Zoho Support). Most of the e-mails are basic requests and questions. 90% of the tickets are easy to handle with predefined e-mail templates. Each ticket also require a simple task in our online SMs platform. Difficult tickets or so called ‘escalations’ will be hand over to our team. # Requirements: - Skills, outbound calls > For outbound calls fluently English speaking. Able to deal with complainers and emotional people. - Skills, e-mail and ticket processing > For e-mail processing fluently in writing, both English and Spanish. - Time zone > You have to make outbound calls to our end users in Canada. Outbound calls between 10.00 AM and 08.00 PM Canadian (EST) time. - Working hours > Fixed 20 hours a week. You’re able to process the incoming e-mail at the time you prefer. At least 2 times a week we prefer to touch base with you to talk over the weekly operations. Our time zone is The Netherlands. - Work place > Work from home is no problem. Outbound calls are made through Skype, we will setup an account for you. You'll need a fairly high speed Internet connection. - Response time > Due to legalisation we have to process incoming e-mails, during normal business days, within 24 hours. - Payment > Payment by PayPal. Your bid: Send us a bid for 4 weeks of providing your services based on previous information and requirements. We offer 2 milestone payments: the first one after two weeks and the final one after 4 weeks. After the 4 weeks we evaluate our cooperation. When both parties feel comfortable we extend the cooperation into an ongoing status. Jack
Identyfikator projektu: 1221861

Informację o projekcie

9 ofert
Zdalny projekt
Aktywny 12 lat temu

Szukasz sposobu na zarobienie pieniędzy?

Korzyści ze składania ofert na Freelancer.com

Ustal budżet i ramy czasowe
Otrzymuj wynagrodzenie za swoją pracę
Przedstaw swoją propozycję
Rejestracja i składanie ofert jest bezpłatne
Przyznano:
Awatar Użytkownika
Hi, We are a Business Process Outsourcing Company in the Philippines and we are open 24/7. We are very familiar with the SMS premium account business since we currently handle an SMS premium account online sales for the US and we do the backend, in which we have text chat operators. We do also live email/chat support accounts for several websites, outbound and inbound telemarketing/customer service accounts. We have available agents anytime, 24/7. If you wish to arrange a deal, you can leave me your phone number or skype ID so we can talk or PM me. I am glad to discuss further. Please revert back should you be interested in our services. Thanks, -- Joy V. Nagasangan AvionCSC
$250 USD w 1 dzień
0,0 (0 opinii)
2,8
2,8
9 freelancers are bidding on average $657 USD for this job
Awatar Użytkownika
hi. i had worked as a personal assistant for a web based gift portal and also in the customer care associate in retail field. i m well equipped with internet and i can provide you the services required at a efficient way. efficient in english communication.. thank you..
$250 USD w 30 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
I speak English/Spanish fluently. My experience extends to more than 15 years in the customer service, management fields. I look forward to hearing from you.
$2 850 USD w 5 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
I have taken calls for bank of america, but the most useful quality that I feel would make me fit this job is I have taken calls for sprint wireless. I understand and have no problem with having to work with customers and getting fees back. I feel that If you gave me a chance this would be a grate way for me to be able to work from home and go to school. Please, see my attached resume in your private message box.
$400 USD w 30 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
I have been doing customer service and telemarketing since 2005. For the details,please,see PMB.
$600 USD w 30 dni
0,0 (0 opinii)
2,0
2,0
Awatar Użytkownika
Hello, I am a Canadian who speaks perfect English and can write both English & Spanish. I have extensive Customer Support skills including ticket processing, and am comfortable in multiple environments (phone, email & chat). My key strength is handling challenging customers, and troubleshooting is a specialty. I am also very familiar with Skype, as we used that exclusively as interoffice communication when I worked at eBay Inc. in Vancouver (the site has since closed). My shift began at 4:50 am PST to accommodate East Coast eBay members. My see my private message for a copy of my current resume. Thank you for your consideration.
$700 USD w 30 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
Over 10 yrs of phone work {customer service & support, sales, appt. setting}. My English is non-accent, and I am available to meet the required hours. I hope you're not looking for the cheapest help, but best for the position.
$800 USD w 30 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
I am a speed typist and I pry myself in providing work in a timely and efficient manner. I have at least 3 years experience in Accounting, Customer Service and Office Administration. I can be considered a hard working individual and follow instructions perfectly. Moreover, I usually extend myself beyond normal limits whenever this is necessary to complete any task or activity for which I have been assigned. I am also proficient in Ms Excel, Outlook and Word programs. I look forward to you getting to know more about me and also in me working with you and your team.
$30 USD w 1 dzień
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
We can get started anytime you want.
$30 USD w 3 dni
0,0 (0 opinii)
0,0
0,0

O kliencie

Flaga NETHERLANDS
Zwaag, Netherlands
5,0
2
Członek od lut 28, 2011

Weryfikacja Klienta

Dziękujemy! Przesłaliśmy Ci e-mailem link do odebrania darmowego bonusu.
Coś poszło nie tak podczas wysyłania wiadomości e-mail. Proszę spróbować ponownie.
Zarejestrowani Użytkownicy Całkowita Liczba Opublikowanych Projektów
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Wczytywanie podglądu
Udzielono pozwolenia na Geolokalizację.
Twoja sesja logowania wygasła i zostałeś wylogowany. Proszę, zalogować się ponownie.