Call Center

Zamknięty Opublikowano 7 lat temu Płatność przy odbiorze
Zamknięty

Convergys is seeking five (5) Customer Service Representatives. Job Description: The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals. Responsibilities:

Answers inbound calls from customers, quickly assess customer needs, and proactively provide solutions

Provides superior customer service while handling inbound calls for order placement and product inquiry

Documents details of customer interaction into system while on the phone

Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers

Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled

Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance

Completes assignments accurately despite a large workload

Requirements:

Requires a High school diploma or equivalent education

Experience in this field or related area

Must be able to follow organization and department procedures to complete tasks in a timely manner

This is a high volume, fast-paced environment with a high degree of accuracy required

Must be able to rely on experience and judgment to plan and accomplish goals

Have the ability to multi-task and accomplish the workload efficiently

A wide degree of creativity and latitude is expected

Good oral and written communication skills

Fluency in Spanish is a plus

Convergys is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Obsługa klienta Obsługa klienta Wprowadzanie danych Przetwarzanie danych Virtual Assistant

Numer ID Projektu: #12618620

O projekcie

13 ofert Zdalny projekt Aktywny 7 lat temu

13 freelancerów złożyło ofertę na średnią kwotę $35/godzinę w tym projekcie

VOTIKO

Dear Sir/Madam, We can provide you 5 CSR at our callcenter. Votiko is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / ups Więcej

$26 USD / godzina
(6 Oceny)
4.9
rodrirosa123

Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when i Więcej

$30 USD / godzina
(9 Oceny)
4.9
tuhindo82

Dear B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). I have just seen your Job posting and upon Więcej

$27 USD / godzina
(20 Oceny)
5.1
perfectdeadline

A proposal has not yet been provided

$25 USD / godzina
(5 Oceny)
2.5
kash2710

Dear Hiring Manager, I have got 13 years of experience as a customer service over the phone and have worked with big brands like IBM, HP, Dell and wipro. I am very good in doing research task or managing email acco Więcej

$25 USD / godzina
(5 Oceny)
2.0
rakeshwadhwani

Dear Valued Employer, I can add value to your project, by suggesting new ideas. I am fast and reliable. For further understanding why I am the right firm for your project, kindly check my profile, reviews, rating and Więcej

$41 USD / godzina
(4 Oceny)
4.8
KRGIRIJA

Hi, I am Girija from Chennai, India. I presume Converges is on eof the major Telecom software providers in the USA. If that is right, I would like to mention that I had worked for Converges software projects in Więcej

$50 USD / godzina
(0 Oceny)
0.0
yuriandf

My communication skills are outstanding both through written and verbal means; I work hard to always ensure all necessary parties are informed and in the loop. I enjoy communicating with people of different backgrounds Więcej

$38 USD / godzina
(0 Oceny)
0.0
syedifthiqar08

Hi, I am an experienced call centre agent, I have an experience of more than 5 years in this field, handling customers from UK and USA, worked for multinational companies like Dell, Ocwen, WNS, and Aditya Birla minacs, Więcej

$27 USD / godzina
(0 Oceny)
0.0
psingha75

A proposal has not yet been provided

$33 USD / godzina
(0 Oceny)
0.0