I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical and non-technical. In terms of technical experience, it is Tier 3 ATT ConnecTech support. This is a level of support nobody in technical backgrounds provides these days which covers everything that connects to the internet except hardware troubleshooting and this is a long list. Besides that, notably I have also worked with sales processes. In both of these ATT processes, I have been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I have also gone through two different training certification programs, which means I'm the best at what I do - Customer Service!! If writing is involved, I'm an academic writer for very high quality articles for the past 2 years and writing for 4 years. I write some of the best articles to my clients. I've experience with e-commerce applications, handling payments, orders, shipping and various other tasks that a CSR manager would do.