Find Jobs
Hire Freelancers

Casual Customer Support Online Web Service.

$250-750 USD

Anulowano
Opublikowano około 10 lat temu

$250-750 USD

Płatne przy odbiorze
Required is a person to provide customer support for an online web service. This role would ideally suit a person who is already doing existing online activities at home or in an office and would therefore be able to responsively answer support enquiries on a casual basis. The role requires a person who already does, or would enjoy helping customers with product enquiries. Communication is mainly online and email, but also by phone. While the online product to be supported is not complex, it does require a person who is competent using online services and enjoys the challenge of exploring capabilities and features of such products. In addition to be able to demonstrate a competency for using the product, online training will be provided. Access to an extensive FAQ resource is also available to assist with responding to customer inquiries. The role requires excellent English written and verbal communication skills. No technical skills are required, however required is good analytical thinking skills to be able to understand a customer problem in order to provide answers and solutions. The role will include managing inquiries using an online help desk ticket system. While the majority of inquiries are online, a voip phone may also be provide for phone inquiries. Support requests, which at this stage are generally minimal, can vary from day to day up to several inquiries a day. As such this role would suit a person where they already offer customer service, or have a lifestyle or work role which would allow you could earn a supplementary income. Based on your circumstances and experience, there is also scope to earn a trailing income from either sales opportunities that occur through customer support or from sales you pro actively initiate. Interested persons must either have proven customer service experience or be able to demonstrate logical thinking skills, good English communication skills, and be able to provide excellent character references on request. Desired Skills Customer Service, Email Handling, Telephone Handling, Good written and verbal English skills, competent with online services.
Identyfikator projektu: 5709323

Informację o projekcie

14 ofert
Zdalny projekt
Aktywny 10 lat temu

Szukasz sposobu na zarobienie pieniędzy?

Korzyści ze składania ofert na Freelancer.com

Ustal budżet i ramy czasowe
Otrzymuj wynagrodzenie za swoją pracę
Przedstaw swoją propozycję
Rejestracja i składanie ofert jest bezpłatne
14 freelancerzy składają oferty o średniej wysokości $421 USD dla tej pracy
Awatar Użytkownika
Dear chrish54, I would like to submit my application as Customer support agent. I have ten years experience in the BPO sector and have worked on numerous inbound and outbound project for the US, UK and AUS market as well as the French market. I have been working at home as a BPO English trainer since 2009. I am therefore am online throughout the day until late evening. In terms of relevant customer service experience I have worked on inbound chat support project which involved assisting customers with general questions about the products, shipping questions and order status. I am also capable of handling emails be it via email clients or an email ticketing system (such as Zendesk). I have a neutral accent and can eventual assist your customers over the phone if needed. I am friendly, easy to work with as well fast-learner and team player. I am also bilingual, I speak and write fluently French and English Please feel free to contact me for an interview if you wish to know more about me. I am available Monday to Friday 8am to 9 pm UK time Zone. I can begin immediately, I also invite you to check my resume, portfolio and freelancer review. Thank you for taking the time to read my post, Yours Sincerely, Marie
$277 USD w 10 dni
5,0 (2 opinii)
3,5
3,5
Awatar Użytkownika
Hi, The post is very interesting! I have the skills, the experience and the motivation to take the role. I have 10 years of customer service experience, excellent English skills, and able to multitask. Allow me to tell you more about myself and how I can add value to you and to your business. Looking forward to speak with you. Thanks, Faith
$277 USD w 10 dni
4,4 (1 opinia)
2,8
2,8
Awatar Użytkownika
My bid is to complete the task in a month. Hopefully you accept a part-timer for your project. Hope to receive your response soon.
$250 USD w 30 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
Hello, I am fluent in English, Serbian, Croatian and Hungarian. I speak little of German. Currently I am learning French as I like learning new languages. I have written many articles, blog posts, done data entry, transcription and many more. I have experience in working as a customer support as well. I have experience with Zopim and ContactAtOnce (chat programs), UserVoice helpdesk, WordPress, creating Google Docs (forms, spreadsheets and documents). I have worked on a website that sells VPN packages and I understand that with good support more people will come with a bigger conversion. On that site I have helped people with their technical problems and guided people through the process of purchase and setups. I have also worked on a website that provides legal help online and with time I have been promoted to reception manager as I was accurate, coming on time and willing to show the procedures to the new colleagues. My duties were to check if everyone comes on time on their shift, to recruit new people and to maintain good relationship between the workers from various time zones. I was also running the roster/schedule and communicating with receptionists and lawyers from different parts of the world making sure everyone gets the time of their shifts in their own time zone. My bid is for 160 hours per month. I am available to work during the whole week including the weekends. I am looking forward to hearing from you. Kind Regards, Anastazija.
$350 USD w 30 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
Dear Client, Hope all is well. My name is Jay Mendoza from Condor Solutions Ltd, a 100% Canadian owned call centre and back office company based in Manila, Philippines. Briefly, Our Manila call centre facility has 100+ seats capacity and its operations have grown substantially, now have more than 50 dedicated virtual staff at Manila office engaged in Inbound (order taking & processing, customer service, technical support – all levels etc.), Outbound, Accounting and Bookkeeping, and Technical support projects. Our strategic advancement is our staff is ideal mixed of skilled and abundant manpower, a globalized culture, proficient English skills, and unmatched hospitality. We hold the North Americans in high regard in the areas of movies, music and fashion which allows them to assimilate to their culture easily and minimizes the cultural differences in becoming a reliable “Professional Virtual Staff”. Based from your initial details, seems that we are really a good fit for your business requirement as our current business model may be able to help you and assist your needs. Just so you know, we've been handling an online marketing solutions account for NZ/AU customers. Our hourly rate starts at AUD 7.00 per hour per staff - inclusive of telephone costs. We can shortlist candidates in about 3-5 working days depending on the level of job requirement you may have. Our facility is currently operating 24/7 so it wouldn't be an issue for us not to accommodate your timezone
$750 USD w 20 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
Handle first level escalations and help customers s with tech issues Train Level 2 engineers, analyze daily & weekly reports of SME, handle 2nd level escalations as Senior Level 2 Engineer. Core member of 2 successful Projects – AHT reduction, Effectively transitioned 4 teams of an average of 30 members each
$388 USD w 10 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
Hi my name is Kris and I am based in the Philippines. I had worked in an outsourcing company since 2008 with an accumulative work for over 5 years. I have had the opportunity to work in both inbound and outbound campaigns in the form of email, data entry and virtual assistant with SEO skills. I had covered sales, appointment setting, customer and technical support, accounts and billing and product support for various companies. I am a professional in customer and technical support, I am also good in using CRM, Sales Force, Big Commerce , Fatwire, Wordpress creation, basic Photoshop, Authority Labs and ActivCollab. I am a great addition to your team since I have the skill set available for you. Thank you for your time and talk to you soon.
$555 USD w 20 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
As you would've noticed by my profile that I'm a new to freelancer.com , however, I bring with me extensive experience of working with American clientele as Customer Care Officer for a leading telephone company and as a Technical Support Officer for a leading software company, wherein I provided support for operating systems and application software. I'm well versed with American accent and American lingo. Neither part nor whole of the project with be delegated or outsourced. In case of change in schedule of an working day wherein I'm not able to work, you will be informed 24 hours in prior and the same will be compensated, if required, on the next working day. Looking forward to work with you. Regards, Abhishek Deoraj
$666 USD w 20 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
I can sell milk to a Cow. I am quiet chatty and warm with people. Which is why I decided to look for online / telephone customer support jobs. I am currently working as customer service specialist for Caspian UK / Burger King
$722 USD w 7 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
Hello, I would love to be your online customer support for your service. I have over 10 years of customer service experience. Also I am online most of the day so this is not a problem. I use a variety of online services and have experience with computers/web sites. Please let me know if you have any questions or need anything else, please let me know. Thank You, Amber
$416 USD w 10 dni
0,0 (0 opinii)
0,0
0,0
Awatar Użytkownika
Hi. Please give me the chance to prove my worth and let me help you with your project. I have an extensive experience dealing with customers and providing excellent service. Please feel free to look at my resume for your reference. thanks.
$277 USD w 10 dni
0,0 (0 opinii)
0,0
0,0

O kliencie

Flaga AUSTRALIA
blackwood, Australia
5,0
2
Zweryfikowana metoda płatności
Członek od kwi 19, 2010

Weryfikacja Klienta

Dziękujemy! Przesłaliśmy Ci e-mailem link do odebrania darmowego bonusu.
Coś poszło nie tak podczas wysyłania wiadomości e-mail. Proszę spróbować ponownie.
Zarejestrowani Użytkownicy Całkowita Liczba Opublikowanych Projektów
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Wczytywanie podglądu
Udzielono pozwolenia na Geolokalizację.
Twoja sesja logowania wygasła i zostałeś wylogowany. Proszę, zalogować się ponownie.