Hi,
I am Lindy from the Philippines and would love to work for you. I am diligent, patient and passionate in my work. With more than six (6) years of contact center experience. I'm good at excel, word and google applications.
I was a quality and reports analyst for more than 2 years. Monitoring interactions (chat and phone) and providing feedback to team leaders. My responsibilities include data analysis, short survey reports, maintaining historical data, and tracking and trending agents opportunities for improvement. Updating weekly business report’s performance/progress deck for managers and directors alike. My strength lies in my ability to digest and create from scratch various reporting forms and analyses.
Thanks,
Lindy