Handling the team of 40 Tele-callers
Manage all types of Calls as per guidelines of circle Team
(Welcome Calls, Pre And Post Collection Calls, OGB Calls, Health Check Calls, Retention Calls)
Compiling at day end and send it to the concern Department.
Checking call flow and manage SL and AL
Sending hourly reports to clients and management about call volume.
Tracking of all MIS for all data calling done and backlog.
Tracking of attendance and time schedule of tele-callers.