Knowledge
• Certificated
o ITIL V3 Foundation Certified - sep/2011
o CobiT Foundation – ago/2011
• Technical knowledge
o Standard ISO 8583, specification shared.
o Tool used in integration Santander Bank with Real bank (Internet banking, URA, Ventana, Investimentos TFC, create account of physical person and Juridical person, CRM)
o The Bank system of docket electronic and support quotation in system SACot – Itáu BBA
o Solutions of means of payment (Auttar, Software Express, Pay & go, POS)
o Knowledge of security (Auto, Home, Life, entertainment, Event, vessels).
o SQL Server 2008
o IBM Rational Manual Teste
o IBM Rational Quality Manager
o QAteste – RSI Informática
o HP Quality Center