Customer Support Management via Email

Hi! Our business is to make yours effective & efficient. We have a sound understanding of our Clients’ operations and corporate goals. As one of the pioneer professionals in the outsourcing/call center industry in the Philippines, we continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, total client satisfaction defines our success. Just a quick introduction, with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. We have been offering Business Process Outsourcing Services to our clients and have built our business on quality services like Customer Service, Chat Support, Outbound sales, Article Writing, Data Entry, Data processing, transcriptionist, Lead Generation, SMM, VAs to name a few. We are highly skilled and smart professionals to deliver your project base on your requirements. English is highly used in my country and we speak good English. I have agents who have more than 7 yrs doing telemarketing, data entry, online research, lead mining, email handling and customer service experiences. We have been working as a team or individual projects for more than 3 years now and we mostly have clients here in Freelancer. We have been practicing good team work, team effort, and integrity that's why we have good reviews (you may check it on the profile page). Cheers, JM

Hello, I have understood your requirements and ready to start ASAP. Let me know if you have any questions. Best Regards, Ali

Hey Good day. I am a professional Digital Marketer and a customer support agent. You customer will get reply within 2 hours of their query. Well, I am a BBA and MBA in accounting and I know Quickbook and Xero and Bookkeeping too. Lets talk more on chat. Thank you

Hi, We are a group of freelancers based in New Delhi India. We are a team of Chartered Accountants and Lawyers and basically we are a 24/7 team and we are handling various other round the clock projects. Let's discuss more over chat. Looking forward to working with you.

Hi I am Mohana from India, I hold 8 years of experience in Customer Support & Email handling. I have been working with Dell, Symantec & Mcafee. I am fluent in both written & spoken English. I am well experienced in Non-Voice and Voice Customer Support and I very well know how to handle customers' emails and how to draft replies professionally. I have worked on Quickbooks, Xero, Wave and Freshbooks for around 2 years and hence I know how they work. And yes, I am experienced in bookkeeping too. Have worked on Bookkeeping and Payroll for few of my clients before. I am very much detail oriented and a perfectionist. I understood the role perfectly. I always make sure my work/data is 100% ACCURATE and PERFECT. GUARANTEED. Get back if interested. Mohana

Dear Hiring Manager, I have gone through your job posting and become very much interested to work with you. I am an expert in these fields. I have already completed several projects like this. For evidence you can see my profile. I hope, I would be the right candidate for this post. Awaiting an affirmative response from you. -- Kinds Regards, Mehedi Hasan. 22nd December (56)

Dear Sir, I can completely take care of customer support through email. I will respond to all ticket within 24 hours positively. So that any customer do not loose faith on your coaching website. I have small experience in Qucikbooks and Xero, however if you can guide me the whole process initially that would be great to understand the exact procedure which should follow in this job. I am full time freelancer and can provide full time support to handle this work for you. I am honest and reliable virtual worker whom you can trust and work with for long time. I am looking forward to discuss further. Thanks Swati

Dear B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have completed many Website Management / Customer support/ System Admin/ server Administrator/ web research/data entry/ General Admin and marketing project. I am 100% able to do your project. Sincerely, Tarikul Islam

Dear Leslie505: I am an individual VA from the Philippines with extensive skills in web search and administration. I am looking for a long term job here on freelancer.com hope this could be the one. I have reviewed the brief and understand the project requirements. Please kindly check my account, portfolio and feedbacks for reference of my past work here on freelancer.com. Hope that you would find my account more beneficial to your business. Looking forward to hear from you. Warm regards, Algie

Hi, I'm Ricky, a computer systems engineer but also highly experienced in managing a business in all aspects. I managed several successful multilingual online stores and one of my primary duties has been email customer service and live chat. I'm familiar with all office related duties such as bookkeeping and Quickbooks, also know Microsoft Office, experienced with internet marketing, affiliate marketing, ZenDesk and Kayako, WordPress, Social Media and I have a basic understanding of HTML. I understand the importance of customer service as this sets future business in place and represents the establishment. I'm very responsible, reliable, quick, friendly, polite, accurate, flexible and consider myself as a problem solver. I pay strong attention to detail and understand the importance of being responsive. I have experience in working from home and understand the importance of reliability, I have a reliable internet connection, and Skype. I can proudly assure to give my absolute best in combining all elements of my knowledge. Thank you for your consideration.

Hi I would like to work for you. I will look in to the setting-up, clearing pending tasks (if any), developing process and ongoing support as may be required for your assignment. Though I am a senior professional, I do provide such service to start-ups, clients in early stage of business life-cycle and small & medium enterprises. I have full-fledged process developed for handling assignment as per international best practices. You may validate my profile which is also verified in Freelancer with highest trust score 100%. You may also look at my outstanding reviews. My service may include budgeting, accounting, tax preparation, payroll, costing, accounting system and financial reporting based on specific need. I am professionally qualified accountant (equivalent to CPA of USA) with national merit and years of experience in Accounting and Finance in US / EU MNCs. Presently I am into my own consulting services. With this background, I will be able to deliver better service for you. Look forward to hear from you. Best Regards / Sanjib

A proposal has not yet been provided

I am a graduate of BSBA Major in Human Resource Development Management in Philippines. I also spent 2 years as an Accountancy major before shifting to Human Resource. With these educational background, I believe I can work on the tasks you will give me efficiently. As a professional HR graduate with a lot of experience in Microsoft Office, I can easily maintain databases, type letters and reports and manage confidential information. I am also a quick learner and confident that I could develop in the role to exceed your expectations. I have good communications skills and an organized approach to my work and rest assured that I'm fluent in english so the communication will be good. I am eager to contribute my abilities and experience to your company. Given my extensive training and background, I believe I can help your company meet its goal of providing only the most accurate and timely information to its clients. I can assure you that I can do the work to spare all your troubles and work really fast. I've also done a research paper so this would be an easy task for me. P.S. I'm currently unemployed so I'm available any day to get the work done you'll be assigning to me.

I have experience as a coach and also submitting and working on tickets. Hopefully this is something that we can work on long term.

I have worked as a Customer Care Professional in the BPO industry for the last 4 years specializing in financial services such as Accounting, Customer Service, Collections, and Disputes Management. I'm very efficient, has proven initiative, a strong sense of urgency, and a sound business acumen. Below are the skills I can contribute: 1. Data Entry (80 wpm, 98% Accuracy) 2. Accounting/Bookkeeping 3. QuickBooks Accounting Software 4. MS Office (Word, Excel, PowerPoint, Outlook, InfoPath) 5. Online Research / Investigations 6. US Banking & Finance 7. Article Writing / Resume Writing 8. Customer Service (Phone and E-mail) 9. Audio Transcription

Hello, Thank you for giving me the opportunity to introduce myself. My name is Márcio, and I am a customer service professional based in Portugal. I have been working in chat support, community management and customer service for the last four years, and I'd love to discuss how I can best use my experience to assist you in meeting your business goals. I have worked in diverse roles from gaming communities to being the technical support liaison for app startups. Due to the nature of international business and contracting, I adapt my sleeping patterns to my clients, so location is not an issue for me. Please do not hesitate to contact me with any questions you may have. Thank you for your consideration and time! Kind regards, Márcio

Since I have done the similar sort of task in my job with Standard Chartered Bank, I think, I can execute the project immaculately.

Hi, Good day! My name is Julie Diano from Cebu City, Philippines. I hope to be considered for this job. I may not have reviews in Freelancer yet but I have many years of experience doing customer service tasks in my past jobs. I've been working as a virtual assistant for more than 7 years now and customer support via email is one of my main tasks. Rest assured that I have excellent English communication skills, I took the UK English test as it's available for free but can take the US English one as soon as I have funds. I am also TESDA certified for my bookkeeping skills. Moreover, I am smart, mature, honest and reliable. Please feel free to contact me for my resume and related certifications. I hope to hear from you soon. Kind regards, Julie

Your customers must always feel welcome and love to keep coming back for more coaching. What better value for your money and effort than hiring someone with dedication, experience in customer service and support? I have responded to claims, irate customers but with a calm reassurance, they always calmed down believed in me and, ''deal closed''. Now as a customer support virtual assistant, I have experience in various software which include, quickbooks online, freshbooks and bookkeeping. I am self taught and self learner with passion for what I do and that is assisting businesses achieve their full potentials. I hope to hear from you and discuss further on this interesting task. Thank you

We are an Accounting and Audit Firm with a very experienced team of Chartered Accountants, CPAs and ACCAs. We are committed to provide you an exceptional service based on your business needs. The Firm offers wide range of outstanding services in many fields, such as, Accounting, Bookkeeping, Payroll Management & HR, Internal Audit, External Audit, Consultancy in Risk Management & Control, Business Consultancy and Management Consultancy, etc. All the partners are highly qualified professionals with wide experience and are based in Australia, Pakistan, UK and UAE. Our highly qualified, experienced and friendly staff speaks English, Urdu, Hindi and Punjabi. Our professional fees are very reasonable & acceptable and fit budget limits of every small, medium sized and self-employed businesses. Looking forward to work with you.