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uccx scripting

I want uccx script configured in such a way that whenever the call comes in we should greet them and ask them to press 1 for english and press 2 for another language then request them to enter the 7 digits number based on the number the call should be forwarded to the CSQ of english or any other language. Once the call finishes the Agents should be able to specify the call was for which company, for the reporting purpose.

The script should be able to check if any agents are not logged in it should transfer the call to the main voicemail number for the call centre. Call recording should work with WFO and AQM.

Secondly, it should be able to give the queue status to the callers should the caller be in the queue at any point.

Please provide me with an estimate of the script completion and also estimates of the project cost.

Umiejętności: Call Center, Cisco, Scripting

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O pracodawcy:
( 0 ocen ) Jeddah, Saudi Arabia

Numer ID Projektu: #17896586

Przyznany użytkownikowi:

annadevimit

I have 6 plus years of experience in Cisco voice domain. The time duration I marked in addition of some buffer time. Have a good experience in uccx 10.5

$1111 USD w ciągu 20 dni
(0 ocen)
0.0

4 freelancerów złożyło ofertę na kwotę $1303 do tego projektu

$1500 USD w ciągu 15 dni
(27 Oceny)
5.0
larrypane

Good day, This can be done. I just need to understand what platform/environment your VoIP is running on so i can advise further. I need to know whether you are on a Cisco environment or something else. If you alread Więcej

$1250 USD w ciągu 20 dni
(0 Oceny)
0.0
WebcrossDesigns

Dear Sir/Madam, I am writing to you on behalf of Webcross Designs, Professional Digital Agency based in San Francisco, California. We specialize in Website development projects for over 11 years. Let me tell you my Więcej

$1350 USD w ciągu 20 dni
(0 Oceny)
0.0