Customer Service - Quality Control

Zamknięty Opublikowano 5 lat temu Płatność przy odbiorze
Zamknięty

The position will be primarily responsible for listening to Collection & Customer Service calls, researching/analyzing quality trends, and evaluating data to understand customer impact. The project is ends at the end of October. Part time and full time needed. Office is located in downtown Austin but can be performed remotely.

DUTIES AND RESPONSIBILITIES

-Live listening to customer service and collections calls

-Using approved quality assurance scorecard provided in Microsoft Excel spreadsheet, score each call.

-Identify coaching opportunities for agents and consistent areas of deficiency across agents for retraining opportunities.

-Report to Quality Assurance Manager

-Daily debrief via phone or email with Quality Assurance Manager

-Identify regulatory and compliance concerns

-Evaluating data to understand customer experience trending and voice of the customer concerns

EDUCATION / EXPERIENCE REQUIREMENTS

-Associates Degree or higher

-Minimum of 3+ years in financial services, collections, customer service, call center environment

-Self-motivated, detail oriented

-Awareness that any level of customer dissatisfaction is a concern and needs a 2nd look

SKILLS DESIRED

-Strong interpersonal, written, and oral communication skills

-Strong computer skills, including Outlook, Word, Excel or similar applications

Analiza biznesowa Call Center Wprowadzanie danych Excel Badania

Numer ID Projektu: #17786500

O projekcie

26 ofert Zdalny projekt Aktywny 5 lat temu

26 freelancerów złożyło ofertę na średnią kwotę $21/godzinę w tym projekcie

beimaniago

I understand that you are looking for a quality assurance analyst. I have done the same task for about four years when I was working for a call center here in the Philippines. We were handling calls from the US and Can Więcej

$15 USD / godzina
(169 Oceny)
7.0
tutor23297

HI, I'm interested in your project. Kindly contact me for mutual discussion and further briefing on this project, so that I can start ASAP. Sincerely I will do this job and ensure an outstanding delivery. Thank you.

$22 USD / godzina
(1 Ocena)
1.8
mennahyasser32

i am very speed writer and i can work over 20 hours in the week good speaker also i work in coursera as an translator

$22 USD / godzina
(0 Oceny)
0.0
latamehta123

I am an experienced professional with core expertise in customer service sales and operations .I would like to now more about the project and the role . Once selected will not disappoint you. Have been managing more Więcej

$24 USD / godzina
(0 Oceny)
0.0
TopJobFreelancer

I just started looking for work today and am fully qualified for this position! I live in Hyrum, UT with my wife and 2 children and another on the way. Please give me a chance to prove to you what an amazing ass Więcej

$16 USD / godzina
(0 Oceny)
0.0
dkchaitanya1993

Have experience in production support and have been with Financial domain projects. Always worked towards the customer satisfaction. I effectively bridged the gaps between customers and business Analysts , quality Assu Więcej

$22 USD / godzina
(0 Oceny)
0.0
Erindiajdi

I have 5 + experience in data entry and customer service in 3 different language. I always worked with international company and have in focus to deliver with accuracy and on time. Customer oriented and fast problem - Więcej

$22 USD / godzina
(0 Oceny)
0.0
sonu4np

Hello, I am a manager of a small but dedicated team. I would like to discuss how our services would benefit your company. Our company started in 2006. Due to demand since then we have continued growth year after ye Więcej

$22 USD / godzina
(0 Oceny)
0.0
elidamusic1

Dear, Iam Elida Music, I lost my job 6 months ago. I have a lot of time to do my work excellent. You wont be sorry to hire me. Yours sincerely! Elida Relevant Skills and Experience I am bichelor. I have a 15 years wo Więcej

$22 USD / godzina
(0 Oceny)
0.0
BitIT

I am an expert image editor & Specialist on Data Entry. My aim is to provide 100% accurate service to my clients. I am available 7 days a week & very active to respond messages. I have much experience of image editing Więcej

$22 USD / godzina
(0 Oceny)
0.0
alishakeel77

sir i done all you given work with fully responsibility. i don't give you a chance to complain me about my done worked.. so plz sir accept my bid.. i am very thankfull to you

$18 USD / godzina
(0 Oceny)
0.0
tatianaalvarezlo

Soy una persona responsable disciplinada y tengo amplia experiencia en asesoría al cliente, marketing y atención telefónica, excelente ortografía y dicción. Relevant Skills and Experience He trabajado para empresas qu Więcej

$22 USD / godzina
(0 Oceny)
0.0
kushalappamc

I believe that my greatest strengths are firstly my ability to develop and maintain a close working relationship with my clients. This allows me to gain an in-depth understanding of their individual /company needs and Więcej

$16 USD / godzina
(0 Oceny)
0.0
mohamedsellamia

Hi, I am an Analyst and Business Development Manager with 10 years of international experience in different industries. High aptitudes for market research, data analysis, strategic planning & strategic implementati Więcej

$26 USD / godzina
(0 Oceny)
0.0
Ushasrisai

I have 7 years experience.I will complete the job in time with excellence. Relevant Skills and Experience Working as process manager to one of the inbound process.

$17 USD / godzina
(0 Oceny)
0.0
udayen

I have worked on process improvement projects for various companies like Scotia Bank, Verizon, Comcast etc. I am a Six Sigma Black belt certified professional.

$26 USD / godzina
(0 Oceny)
0.0
santosmelvin2180

Been in a call center industry for 5 years and have good communication skills.

$16 USD / godzina
(0 Oceny)
0.0
toni121292

I been with the industry for 5 years and i believe i would be able to do this job.

$16 USD / godzina
(0 Oceny)
0.0
pulkitoberoi90

Hi, With my skill set and experience in similar fields, I believe i will be the right choice for this project. I have worked with Dell International as Quality Analyst for 6 Months, prior to that I was in calling Więcej

$15 USD / godzina
(0 Oceny)
0.0
jcarispe82

Based on my skills that I had learned throughout my previous employers, I am confident that I would be a great addition to your team. My resume highlights my ability, knowledge, and expertise in Customer service, techn Więcej

$16 USD / godzina
(0 Oceny)
0.0