Online Sales Executive

Zamknięty Opublikowano 7 lat temu Płatność przy odbiorze
Zamknięty

Mission:

The mission of the [url removed, login to view] Sales Executive is to ensure potential and returning customer conversion and satisfaction by providing effective communication, guidance and advice while ensuring vendors' timely order fulfillment.

Outcomes:

1. Effectively address customer inquiries through LiveChat and Email regarding our products and services and guide their decisions according to needs and budgets.

♤ Consistently receive customer satisfaction survey scores of: 4.5/5

♤ Convert 50% of email inquiries to leads in CRM

♤ Maintain complaints to less than 1 in 100 interactions

♤ Add 3 leads to deal flow/day

2. Convert online and offline leads by email follow up to acquire commitment

♤ convert 30% of new and existing assigned leads to paying customers

♤ follow up on 10 leads per day through direct or indirect contact

♤ develop customer profiles and keep contacts up to date with CRM software

3. Invoice customers and ensure payment (in cooperation with the accounts)

♤ Provide customers with estimates through our online store or accounting software if required

♤ Invoice customers when estimates are accepted and issue payment requests through payment gateways depending on Location

♤ Record activity in CRM and follow up on estimates, invoices and payment

4. Coordinate with vendors to fulfill orders on time

♤ Ensuring suppliers are informed and on track to fulfil once order is confirmed and payment is received

♤ Prepare shipping docs and send to suppliers to include with order

♤ Update orders with shipping status and provide customers with tracking details and support if needed

5. Log customer questions for FAQ and additional information for our website.

♤ Communicate serious and recurring issues to sales manager

♤ Provide suggestions and feedback based on customer interactions

♤ Edit and publish customer requests to the customer service section of [url removed, login to view]

Competencies:

> Effective written communication with utmost courtesy and helpful manner. You must be able to write clearly and articulately without being overly verbose or talkative. This role requires you to maintain this standard in all forms of written communication including email and chat.

> Deep product knowledge and understanding of customer needs and requests

> Aggressiveness in moving the sale and fulfilment quickly and forcefully without being abrasive

> Achieve insights into customer requests and draw conclusions from the communication to effectively close more sales

> Persistence in following up and the willingness to go the extra mile to get things done

> Proactivity and choosing the right course of action in every situation even when not told what to do.

> Effective teamwork and team communication. You must be able to reach out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

> Enthusiasm, positivity and can do attitude

> Openness to criticism and new ideas and methods

> High standards. We expect personal performance to be nothing short of the best.

> Listening skills and letting others speak to understand their viewpoints.

> Openness to criticism and ideas. You are required to often solicit feedback and react calmly to criticism or negative feedback.

> Persuasion. The ability to convince others to pursue a course of action.

To apply for this position, please send a cover letter with the subject line: "I want to sell for KitesurfDubai” and answer the following questions:

If you could Kitesurf anywhere in the world where would you go and why?

What was the last purchase you made under USD 100 that made a significant impact in your life?

What book do you give most as a gift and why?

Describe the last item you bought online?

Obsługa klienta Marketing internetowy Leads Reklama Sprzedaż

Numer ID Projektu: #10692874

O projekcie

6 ofert Zdalny projekt Aktywny 7 lat temu

6 freelancerów złożyło ofertę na średnią kwotę $12/godzinę w tym projekcie

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research/Admin/SEO/ Co Więcej

$8 USD / godzina
(4 Oceny)
3.8
sanketsomaiya

"I want to sell for KitesurfDubai” Answers 1. I would go to Dubai for kite surfing. 2.I bought books for my both the kids 2 days back for school. I think study is integral part of child's life. 3. I would give Dal Więcej

$12 USD / godzina
(0 Oceny)
0.0
CeciliaCruzChang

"I want to sell for KitesurfDubai” o. I do not kite surf, but will love to do it in Cabarete, Dominican Republic o. The last purchase under USD 100 was Victoria´s secret bra o. I do not give books as a gift last Więcej

$13 USD / godzina
(0 Oceny)
0.0
Martel80

Hello, I'm proposing you a collaboration for the customer support offer. I'm a CS and TS aiming at Quality over Quantity. My most famous contractors were AMD ( The Computer Hardware company) and Acitivision ( The Video Więcej

$11 USD / godzina
(0 Oceny)
0.0