CUSTOMER SERVICE MANAGER WANTED

Requirements:<br /><br />- Team management (10 or more people)<br />- Inbound call management and other types of communication: SMS, Whatsapp, Social Media, Chats.<br />- Zendesk Software (Customer service platform)<br />- KPI driven<br />- English is a must (80% Bilingual minimum)<br /><br />Responsibilities:<br /><br />- To direct and manage all the Call Center operations, including the development and implementation of policies, procedures and systems.<br /><br />- To establish and implement KPIs<br /><br />- To develop and implement operational procedures that would improve efficiency and productiveness<br /><br />- To assure the quality and productivity of the agent's performance is met and exceeds quality standards<br /><br />- To achieve all of the metrics that assure the quality of our service and productivity of the customer service team.<br /><br /><br />Tipo de Puesto: Tiempo completo<br /><br />Experiencia requerida:<br /><br />CUSTOMER SERVICE MANAGER WANTED: 2 años<br /><br />Idiomas requeridos: English is a must (80% Bilingual minimum)<br /><br />Enviar HV en Español y en ingles