217972 clipshare video character prob

I have a clipshare pro 2.6 website. All is working except for this problem. I'm looking for someone who can fix this character problem on my video player (I have an isoftplayer). I hired a freelancer regarding this character problem on my site - which he successfully solved with relative ease. He is not available right now. Basically, I want German and Czech characters to appear on my video player, they appear on the site but not on the video player. The German/Czech characters are all messed up on my video player. If it helps, I will give you access to the *instructions* clipshare suggested to me for the site but NOT the video player. I will give you my username and password that clipshare provided me, so you can log into their forum and see for yourself.