I run a small marketing company and I need to be able to provide ROI tracking through a quality CRM system, Loyalty Club tracking (with numbered plastic cards), and Point of Sale transaction tracking (which will initially be setup to help restaurants run their front and back ends).
I need to be able to by computers from dell load them with the client side software that will then interface with the online software, unless it would be easier just to have it all online, which may be the case. You tell me, you're the expert.
Go to [login to view URL] to see an example of the CRM part.
This system will need to grow, so I need to setup the foundation first.
Do not bid on this project unless you are a good communicator, know exactly what I am talking about and can provide what I am asking for as if it were a walk in the park. I can't afford to waste time on this project.
In a nutshell, this system will track customer activities, allow restaurants (initially restaurants are my target market) to keep track of loyalty club members and to automatically give offers when members reach certain "point" levels, provide a food ordering application which will print out order tickets on a computer stationed in the kitchen, etc. etc.
Obviously we will have to do some talking about how to do this and what is needed.
Maybe this project should be broken down into 3 or 4 modules which are then interconnected by an online database:
1. Restaurant Point of Sale System
2. Loyalty Club Tracking System
3. Customer Relationship Management System with ROI tracking capability
Also, I need to be able to use a bar code reader for things like Loyalty Club cards, coupons, tracking advertising codes, etc.