Hello! I have read your job listing and would like to introduce myself.
My name is Stephanie. For the past several years I have worked for a private label supplement manufacturer, first as the sales and marketing manager on the custom side then as the customer account manager on the stocked, private label side.
When I started my previous job I immediately was thrown into customer retention as my 1st two clients were 3 weeks late on delivery and had not even been updated in that long, despite calling multiple times every day. I made it my mission to make these customers not only happy but also happy enough to return for their next order. Long story short through a lot of phone calls we built up such a great relationship they chose to follow me from custom to stock when I switched my roles in the company, just to be able to continue to work with me.
Over the years i have continued to learn and grow in my customer service roles. Some of the things I have handled include the following:
* Managed over 300 client accounts
including re-orders, label changes,
payments, samples and any day to day
questions or issues that arrise
* Lead generation/initial contact
* Worked with the graphic artist to
design labels
* Monitored product progress and
updated customers on scheduled
production dates as well as any delays
* Created and sent monthly company
newsletters and other promotional
emails.
* Set up and attended trade shows as a
company representative in order to
gain new business.
* Consulted with customers about how
to set up things such as order
fulfillment, becoming an Amazon
seller and marketing strategies
* General customer service and office.
duties.
Despite leaving the company my 1st "angry" clients as well as several other prior clients still keep in contact and are willing to provide references upon request.
I apologize for this being so long. I just wanted you to get an idea of the type of person I am. I can assure you if I am able to work for your company I will treat your customers with the utmost respect and dedication and keep them coming back for a long time to come. I will also always have your company's best interests at heart and give this job 100%.
I look forward to speaking with you.
Continued Success,