Mystery Shopper

Mystery Shopping is a process in which a person visits a retail store, restaurant, bank branch or any such location with the objective of measuring the quality of customer experience.

Many companies define detailed processes and parameters to ensure that customers will have a good experience in their sales locations. Some examples are:

How customers will be greeted

What is the maximum acceptable waiting time

What should be the temperature of the facility

How many products should be on display etc.

To ensure that these processes are followed, these companies hire Mystery Shopping Companies to conduct regular audits on their locations

Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focused Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers everywhere.

We need mystery shoppers from Xuzhou and Nanjing , China. People interested please revert back

Umiejętności: Badania

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O pracodawcy:
( 0 ocen ) Mumbai, India

Numer ID Projektu: #17545182

3 freelancerów złożyło ofertę na kwotę €27 do tego projektu


Hello, i'm very interest in working as a mystery client. I live in Madrid, so if in a moment do you need people here i can do it. I'm publicist, i worked as account manager for more tan 8 years in bigs advertising agen Więcej

€34 EUR w ciągu 1 dnia
(0 Oceny)
€23 EUR w ciągu 1 dnia
(0 Oceny)

Hi, Nice to meet you. I have been a mystery shopper in China before, it is excited to help you. But may I know how many stores are you expecting me to visit and where is it, since it will affect the delivery day. I can Więcej

€24 EUR w ciągu 1 dnia
(0 Oceny)