I want small software or Local HTML output page
When tickets are assigned to Engg. they should be assigned in a circular fashion to the agents who are available in that group.
Eg: I have 7 queues and want Round-robin method equitably distributed of task to Engg in those queue
Let say I have2 queues for Tier3 and tier2. I have 2 engg in tier 3
Now I want ticket to assigned to engg in tier 3 in roundrobin method
First ticket to first engg , Second to second engg and third INC first engg name again
And same method to be used in other groups as well. Currently i am using Excel with macro to do this. attaching this for you reference
I should be able to edit name of these queues and Engg
Sir I have vast experience in operating system(round robin ) and web to implement,u can view my profile and complete on time.I am a full time freelancer,
working for more than 2 years now. Have clients from different parts of the world.