More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, staff support, and implementing proactive procedures and systems to avoid problems in the first place.
Administration Skills
Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers.
OS Knowledge-based Skills
Window 2012 Server, Win2003 Server; Active Directory and Win2000 Server Active Directory Implementation. Windows 10, Windows 7, Win NT Server 4.0. Windows Vista, Windows XP Professional & Home Edition, Windows 2000 Professional, Win NT 4.0, Windows 95, 98 and ME