Zdjęcie profilowe użytkownika densofi
@densofi
Użytkownik od 28 grudnia 2014
0 - liczba rekomendacji

densofi

Online Teraz Offline
I Service the needs of our existing clients, respond to new sales inquiries and to support the activities of the external sales team. Receive inbound customer sales inquiries and provide quotations, product / service information, support and pricing details in response to inbound enquiries, promoting the features and benefits of the company’s products / services. Process sales orders and arrange the dispatch and administration of products sold. Receive, manage or escalate customer complaints related to the sale of the company's products / services. Maintain sales statistics and records of sales performance. Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents. Identify sales leads and escalate them to external sales staff.
$10 USD/hr
Liczba ocen: 0
0.0
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Portfolio

Ostatnie oceny

Brak opinii.

Doświadczenie

Internal Sales Associate

Apr 2017

Service the needs of our existing clients, respond to new sales inquiries and to support the activities of the external sales team. Receive inbound customer sales inquiries and provide quotations, product / service information, support and pricing details in response to inbound enquiries, promoting the features and benefits of the company’s products / services.

Support Analyst

Feb 2016 - Feb 2018 (2 years)

In charge in research for the entire Europe for its Energy Market. Assist EPIS clients there needs as well as with the use of AURORA XMP Energy Forecasting Software. Do software testing, Database building both for Europe and North America.

Technical Support

Mar 2015 - Feb 2016 (11 months)

Assist Verizon residential and Business customers with their internet connection. Making sure that they are able to access the internet with no trouble and making sure that there account is programmed and working properly. Access customers computer to check for settings and setting up email client.

Technical Support

Mar 2014 - Feb 2015 (11 months)

Help OMG clients with technical difficulties with the software that they acquire. Do installation, virus removal, pc tune up and necessary software repair if needed. Making sure that every call is a good customer experience as well as insuring the resolution of the issue.

Technical Support

Mar 2013 - Mar 2014 (1 year)

Help Microsoft end users with technical difficulties with the software that they acquire. Do installation, virus removal, pc tune up and necessary software repair if needed. Making sure that every call is a good customer experience as well as insuring the resolution of the issue.

Technical Support

Aug 2012 - Feb 2013 (6 months)

Assist residential Telstra Bigpond customers with their internet connection. Making sure that they are able to access the internet with no trouble and making sure that there account is programmed and working properly. Access customers computer to check for settings and setting up email client.

Outbound Sales Representative

Apr 2012 - Jul 2012 (3 months)

Do outbound call in the U.S. convincing people to go back to school and provide necessary information for them to decide what course to take and how much will it cost. Provide list of schools that they can go to, that is accessible for potential students.

Technical Support II

Nov 2010 - Feb 2012 (1 year)

Assist residential customers with their phone line making sure that they have a clear dial tone with no static or any interruptions in the line. Making sure that all the added services on the customer’s account is working properly and do some basic programming if needed. Should the trouble cannot be fix over the phone. A technician will be sent on the field to have a home visit and fix the phone trouble that the customer is having.

Technical Support/Sales

Apr 2008 - Nov 2010 (2 years)

Assist HP customers install their HP printers on their computer over the phone. If needed remotely access customer’s computer and do the installation for the customer. Should the printer is faulty, do necessary isolation test to prove that there is indeed a hardware trouble and process replacement of the product for customer’s satisfaction.

Technical Support

Oct 2007 - Mar 2008 (5 months)

Provide assistance to customers having trouble with their Kodak Digital Cameras including how to operate and also do software installation to their computers. Help customers optimize the features that their camera have. Should the camera is broken and in warranty, process an immediate replacement free of charge.

Wykształcenie

Computer Technology

1998 - 2000 (2 years)

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