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EXPLORE
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$4 USD / Hour
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Philippines (8:22 PM)
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Joined on July 29, 2013
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1 Recommendation
$4 USD / Hour
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Experience with more than 5 yrs in Both, Customer Service, Sales and BPO Industry. Specialties: 1. Customer Service Support (Voice and Non-Voice) 2. Project Management plan and application 3. Quality, Reporting, Data processing, Order processing, Sales, Data entry , and Data analysis.
Verifications
Looking for a Part Time/ Home Based Job.
Looking for a Part Time/ Home Based Job.
No reviews to see here!
Experience
Quality Analyst
May, 2013 - Present
•
13 years, 2 months
RTI-ANS
May, 2013 - Present
•
13 years, 2 months
Company Name : RTI-ANS Current Position Quality Analyst Date Joined : May 03, 2013 Date Left : Still active with the Company *Improving the quality of call center agents calls (voice and non-voice) and continuous improvement in business processes. *Responsible in data mining and making sure that the process within the company have been met to its highest level. *Extract data from the company database wherein to
May, 2013 - Present
•
13 years, 2 months
Virtual Assistant (eBay/Amazon)
Aug, 2012 - Apr, 2013
•
8 months
FocusInc.
Aug, 2012 - Apr, 2013
•
8 months
=Responsible in maintaining the good tracking data for both sales and rating of the account to satisfy the client's needs. = Research and answer Sales Inquiries through email and chat, in regards to the products, process and addressing customer’s complaints to reduce the rate of repetitive issue for Amazon & eBay account. Responsible on items returns, refunds, shipping time and by contacting also the different department involved during the process. Review daily pricing for different products/items
Aug, 2012 - Apr, 2013
•
8 months
Data Analyst/Quality Assurance Specialist ( AT&T U-verse / ATT E-Commerce Wireline and Mobility
Dec, 2008 - Apr, 2012
•
3 years, 4 months
Sutherland Global Services
Dec, 2008 - Apr, 2012
•
3 years, 4 months
=Responsible in data mining and making sure that the process within the company have been met to its highest level. =Extract data from the company database wherein to create data models, forecast, and what-if scenarios that will help the management and the client in decision-making. = Daily action regarding Daily, weekly to monthly reports must be submitted before the expected time using excel and PowerPoint application in report presentations. Making sure that every concerns of each personnel up
Dec, 2008 - Apr, 2012
•
3 years, 4 months
Education
AMA University
2006 - 2009
•
3 years
Bachelor of Science in Information Technology
Philippines
2006 - 2009
•
3 years
Certifications
US English
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