Ma Aileen R.

I'm Aileen. My friends call me Ai. I'm from Philippines. I am currently working as a Customer Service Representative handling chat inquiries from telecommunication company. I'm with this field of work since 2013. Basically, we are handling incoming chats from customers inquiring about our product. Our line of Business is handling Sales and order processing. Part of my job is being an active listener, being professional yet friendly over the chat, being analytical, being keen on details, must be quick, and resolving customers' concern. We have an operational target which is based on customer's satisfaction and resolution. I am an efficient worker and always meet deadlines required with any work. I am also a team player and can work with anyone. Aside from work, what I love to do to have a balanced life is travelling. I love to go to new places to and try something new. Travelling is also my inspiration to work harder.