Sara R.

A proactive, focused and committed professional, with extensive expertise gained within the entertainment / hospitality industry. Instrumental in public relations and communication and creatively scheduling and hosting events in a fast-paced environment. Strong expertise in leading a diverse team of international staff while mentoring and developing top rated hosts, having seen several assistants promoted. Passionate about developing long lasting relationships and providing outstanding holiday memories for guests from around the world. Commercially astute, with proven ability to identify business opportunities and implement effective promotional/marketing activities to raise corporate profile and exceed yearly and quarterly targets. Key Skills " Extensive experience in event management and seasonal programming " Maintaining excellence in customer care, anticipating guest needs and ensuring they feel valued and unique " Extensive experience overseeing, copywriting and designing printed and promotional materials " A confident leader, instrumental in coaching & mentoring to improve performance and proud to have seen three assistants promoted to a Cruise Director role " Knowledgeable in basic Human Resources functions such as performance appraisals, inter-departmental investigations, employee discipline procedures, crew berthing and timecard approval " Experience working with budgets, inventory management and cost centers " Savvy in techniques for marketing and revenue management " Extensive experience in TV content production and public speaking " Experience in multiple itineraries and international guests: Baltic, Caribbean, Alaska, Australia, New Zealand, Mediterranean, Middle East, South America, Hawaii, West Coast USA and Asia " Expert in crowd control strategies and experienced in high stress safety situations and conveying information to guests in an informative manner " Computer savvy, ability to work with both Macs and Pcs