Cisco CVP applicant

We are also actively seeking candidates who have demonstrated progressive experience in the design, build, deployment and project management of contact center solutions.

Required skills:

CVP, Gateway, Gatekeeper, IOS, UCCE-X, CISCO Contact Center.

Key skills:

Microsoft Windows

Microsoft SQL Server

Microsoft Internet Information Server

Intel based server hardware

IOS and IP routing

Cisco Voice Gateways

Protocols:

- ISDN

- SIP

- [url removed, login to view]

- Cisco Unified SIP Proxy

Cisco Unified Communications Manager

Cisco Unified Unity Connections

Knowledge in:

VMWare ESXi

Cisco Unified Computing Systems

Cisco Unified IP IVR

Cisco Unified Customer Voice Portal

Cisco Unified Intelligent Contact Manager

- Configuration of UCCE

- Configuration of TDM

Job Duties and/or Requirements:

Broad experience with Cisco CVP standalone and enterprise configuration, troubleshooting and change management for large multi-site CVP deployments

Experience in the design, configuration, testing and deployment of CVP applications and media including TTS, ASR and Audium/Cisco Design Studio applications

Skills should include: conducting assessments of message flow, configuration and application script assessments and redesign, as part of re-engineering an existing CVP environment

Experience in CVP operations including:

Debugging script routing and reporting errors

Experience in conducting moves, adds and changes for queue and forward and self-service CVP models

Experience with the design, configuration, build and testing of standalone and ICME controlled CVP instances including: Unified CVP Server, CVP Operations Console Server

A working knowledge of the following components, which are required for a complete CVP solution:

Cisco Ingress Voice Gateway

Cisco Voice XML Gateway

Cisco Egress Gateway

Cisco Unified Communications Manager (CallManager)

Cisco Media Server

Third-Party Automatic Speech Recognition (ASR) and Text-to-Speech servers

Voice gateways/VXML servers, call control servers, application servers, text-to-speech and ASR servers

Experience with both [url removed, login to view] and SIP call control for CVP

CVP-I and CVP-D training is highly desirable

Additional experience with Cisco reporting, CTI OS, UCCE, ICME scripting, and outboud is considered a plus

Knowledge and/or Skill Requirements:

Strong technical, client and people management skills

Minimum 6 years experience in design, implementation or engineering lead roles for large Cisco multi-site contact centers

Experience as a lead engineer or team lead

Ability to create requirements and project specifications and estimate professional services hour and resource requirements

Cisco Inżynieria telekomunikacyjna

Numer ID Projektu: #4705572

O projekcie