quality assurance for technical support
$100-300 USD
Płatność przy odbiorze
I run a web hosting company where the support works from my office in India. For the longest time we were focusing on just being available to staff and fixing issues asap. The problem is that this left my staff responding like robots, emotionless to clients needs etc...
I need assistance from someone preferably in India to invest about 1-2 hours per day improving this situation. Going through tickets and chats, challenging bad response and awarding good ones. Maybe even assisting me in writing a costumer support guige. Clearly I need someone with deep understanding in Costumer support and quality assurance. Of course good English and understanding of North American standards is important.
Please make a bid for monthly work
Numer ID Projektu: #169569
O projekcie
22 freelancerów złożyło ofertę za $247 w tym projekcie
Although I am not located in India, I have experience in resolving client issues and dealing with "trouble" tickets and writing user guides. I am a North American consultant and bidding for a monthly amount. Wendi
Hi! I have sent you details in PMB. I seriously think that we should forge a partnership. Regards
I have never done this kind of job, but I am a teacher, a Boy Scout Leader and, above all, a costumer who likes that is heard and understanded. I Presume this qualifies me for the job in question. If not, please accept Więcej
We will provide you complete customer satisfaction surveys, which enables you to measure the satisfaction of your customers in easy way. total result will be identifying the key areas where you need to be improved O Więcej
I am mech engineer and in QMS planing , i am working as MR and CR Managment Representative and Customer Representative for a company which is going for TS16949 Standards , which is automobile standard and mainly focuse Więcej
We are a group of people who are currently working as level 1-2-3 technical support engineers. We are capable of handling live chat, phone and ticket/email for sales, billing and technical support.
MS qualified, 3 years experience in servicing business customers (i deliver ongoing support for approx 15 companies/638 users) available via email anytime.
