Jayant B.

With 14 years of experience as a customer service associate/ supervisor, I have learned to effectively understand and resolve customer issues. On a related note, I also have strong communication skills, which helps me work well with customers, team members, and executives. I am known for being an effective team player with a talent for handling a team effectively. Imparting training was also a part of my experience. This included product training, soft skills, personality development and accent neutralization. I am a Graduate and have done other certificate courses to enhance my skills. My experience includes inbound/outbound calls, chat and email support. DL Term/BRS (Delta Airlines), PeopleSoft, Fogbugz and Zopim are few CRMs/Software with which I am familiar with. I have also worked for 2 years in educational sales (Online education). Worked with corporates like Wipro (Delta Airlines ), 3 Global Services(UK Client), INS Billing (US Client) and Universal Training Solutions.