SAAR IT RESOURCES PVT. LTD.
SAAR IT RESOURCES PVT. LTD. Founded in 2008. It is an upcoming company and a global provider of business process management services. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. SAAR also provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics. SAAR is also an integrated Web and Application Software Solutions provider. SAAR focuses on constant innovation, passion, and entrepreneurship.We offer an opportunity on a web centric e-business world. We facilitate systems integration to enhance customer experience and help expand the organization into new markets.
BUSINESS RESEARCH AND ANALYTICS:
SAAR IT RESOURCES PVT. LTD. complements the voice and transaction services with knowledge services such as research and analytics. We offer this service through our subsidiary, Research which is a leading business research and analytics services company.
SAAR helps in web development and creative design outfit, which specializes in working with companies that are in need of strategic planning, superior user experience, design, measurable marketing, advertising activities and efficient e-business performance. We also produce dynamic Internet-driven solutions, which serve specific business purpose and ultimately drive results.
The company delivers its best in web multimedia and graphics, with experience in virtually all aspect of corporate design. We enable organizations to save time and resources, for focusing on core business.
In addition to above we also provide a wide range of IT services, including Infra Management, software applications, e-learning, ERP & CRM solutions, e-business, web, and interactive multimedia solutions.
Skills Sets:
Our competencies include web-based skill sets including ASP & ASP.Net, Java, Java Scripts, Java Applets, DHTML, ASP, Perl, PHP and Web Databases etc and IT infra management includes LAN/WAN solution, Routers, Firewalls and Servers of mixed environment. We also have competency in the open source software deployment.
We undertake total assignments including conceptualizing, visualizing, copy writing, designing, multimedia, animation, theme and graphics for Web Sites and other projects.
The company offers expertise by using design technologies like:
* Graphic Designing and Multimedia Tools: Adobe Photoshop 7.0, Dream weave MX, FrontPage, Flash MX, Gif Animator, Macromedia Director, Adobe premiere 5.0, Sound Forge 5.5
* Scripting Languages: HTML, DHTML, JavaScript / VB Script, JAVA applets, Flash Action Scripts
* Development Platforms: Windows NT/2k/9x, Linux
* Programming: ASP,ASP.Net, Swings, VB . Net, Visual Basic6, VB.Net
* DBMS: SQL Server, Oracle, MS Access
Operations Structure:
SAAR ALSO FOLLOWS THE FOLLOWING LEVELS:
Level 1 - Efficiency
Consistent level of service quality and on-time delivery
n Consistent on-time delivery
n Target accuracy & quality
n Target quality the first time
n Customer Centric approach
Level 2 - Support
Predictive support and
flexible structure
n Value added analysis
n Data mining for predictive support
n Cross trained / up skilled
n Customer focussed - VoC
Level 3 - Care
Pro-active support targeted at
delighting the customer
n Simple & one touch process
n Cost & service balance
n Pro-active support to customers
n Customer centric approach
n Iterative benchmarking /expectation analysis.
PROCESSESS HANDLED:
DATA PROCESSES:
Ø .Xml project with 65 seats in two shift
Ø Medical form filling with two slots
Ø Data conversion
Ø Converting .pdf to .doc
Ø Converting .pdf to .xml
Ø Converting .pdf to .rtf
VOICE PROCESSES:
Ø US Collection
Ø US Debt settlement
Ø UK Survey
Ø US Online educational survey
Ø About to start UK Inbound with Travel UP - Selling 30 seats
KEY PERFORMANCE INDICATORS:
The Key Performance indicators for an individual / process / Function is translated from the organisations overall vision
Objective measures and targets are put in place to track performance against the service, quality we provide to the customers and the efficiencies we are able to bring to the organisation.
World Class Service - Speed of Service, Quality, Accuracy
Quality & Compliance – Fatal Errors below 2%.
Drive Efficiencies - Productivity, utilisation, cost.
OUR EXPERTISE, COMMITMENT AND EDGE:
þ Customised CRM Integration
þ Dynamic call routing, workflow management & lead management.
þ Multi-tenant technology solution within the same system
þ FTC (Federal Telecom Regulatory) Compliant
þ Isolated network on VLAN’s for network security.
þ Dialer technology compatible with 32 voice switches & major RDBMS ( Example: Oracle, SQL & My SQL)
þ Ability to run multiple Operating Systems in the same environment( Example: Linux, Sun Solaris, Microsoft, Unix)
þ Dialler technology in Predictive - Preview & Precision
Contact Us:
SAAR IT RESOURCES [login to view URL].
CONTACT DETAILS:
D-315, Shanti Shopping Centre, Opp. Rly. Stn. Mira Road (E), 401 107, Maharashtra, India.
Tel: [login to view URL].
Mob: 9833105387 (Mr. Ashish Bodele).
Website Details: [login to view URL]
