Victoria M.

## BIO Employment History Freelance Writer 2005-Present *Currently working from home office as a freelance web content/non-fiction article writer. Administrative Assistant 2003 - 2004 The Research Foundation of SUNY, Rensselaer, NY * Responsible for keeping MS Access based state databases, including STARS (State Training and Resource Sharing) up to date by entering attendance rosters from viewings of videoteleconferences. * Proficient in word processing, data entry and desktop publishing. * Video experience, including graphic design for television, digital video editing and knowledge of television terms and programs Customer Service Representative 2000 - 2001 Uniprise, Inc., Albany, NY * Responsible for customer service calls at a high volume health insurance call center, and tracking them in a database, with average weekly call totals of more than 500. * Processed medical claims for payment, using medical billing techniques and terminology, with more than 100 claims processed weekly. Computer Services Consultant 1999 - 2000 Kinko's, Inc., Albany, NY * Responsible for graphic design/document creation in both Macintosh and Windows environments. * Maintained and installed eight computers for customer use. * Trained fellow employees in using computer software, and other production equipment. Proficient in all types of office equipment, including photocopiers, faxes, bindery equipment and cashier experience. Education Empire State College, Saratoga Springs, NY * One year from graduating with a BA in Psychology. Catskill High School, Catskill, NY * Regents diploma with honors, salutatorian, 1997 Skills Bilingual English/Spanish. Typing 60 WPM; Proficient in both Windows and Macintosh environments; Software: Microsoft Office and Outlook, Lotus Notes, Adobe Photoshop, Illustrator, Acrobat and Premiere, Quark Xpress; Answering multi-line phones; Operating office equipment. Able to work effectively without supervision. References References are available on request. ## Area of Expertise Writing, Word Processing (MS Office), Data Entry, Graphic/Web Design (Adobe Photoshop, Quark Xpress, Macromedia Dreamweaver), Photo Restoration/Retouching