Pranav K.

A management graduate with over 10 years of experience in customer care and business management roles. Proven track record of successfully overseeing and enhancing customer relationships while implementing strategic business solutions. Demonstrates strong leadership, effective communication, and analytical skills. Proficient in driving operational efficiency, optimizing business processes, and contributing to overall organizational success. Adept at navigating dynamic business environments, fostering client satisfaction, and consistently delivering results that align with company objectives. Professional Experience Client Servicing & Business Development Associate (Jun 2016 - Present) RaghuWritesCopy Finding new business opportunities. Establishing new business contacts. Maintained professional and productive relationships with clients. Successfully managed multiple projects Set up regular meetings with clients and answered client inquiries. Effectively handled billing and invoicing procedures Research the market for potential business Understand new and emerging technologies. Freelance Content Writer (Nov 2010 - Apr 2016) Freelancer Ghostwriting articles for different clients and agencies for a variety of niches and industries, incorporating relevant SEO terms to increase number of visitors using content management systems (CMS) and WordPress websites. Collaborated with marketing team to create engaging and informative blog posts, landing pages Conducted extensive research on the Internet to help with providing factual statistics into the articles and blog posts. Worked on a weekly average of more than 5 articles for multiple clients. Beetel Business Solutions (January 2009 - August 2010) - Senior Customer Care Associate. Worked for Dish Network, USA, Handling Technical and Billing queries of Customers from the US. Beetel Business Solutions (January 2008 - December 2008) - Senior Customer Care Associate  Worked for G E Money, Hyderabad, India, as Customer Service Associate on the Payrolls of Beetel Business Solutions. Beetel Business Solutions (September 2007 - December 2007) - Senior Customer Care Associate Worked for [login to view URL] in Hyderabad, India, as Customer Care Associate, (Email), Hyderabad. Beetel Business Solutions (April 2003 - August 2007) - Senior Customer Care Associate