Renee B.

## BIO R. Bail Background Polite, fast, self-directed learner with a can-do attitude who is a strong team-player, and takes initiative. Strong Customer Service skills and extensive document control and creation skills. Highlights of Experience Personal Strong customer service skills. Strong research skills both with traditional media and the Internet. 5 years of computer troubleshooting skills, 3 years in a professional capacity. 2 years of telephone and face-to-face customer support. 2 years of editing Wish3, an online graphic novel. 5 years of HTML coding experience, beginning self-taught and enhanced with college courses. 60+ WPM typing speed. Relevant Software Strong skills in DOS, Windows 9X/ME/2k/XP, Microsoft Office (Word/Excel/Powerpoint/Outlook) 97/2000/XP, Adobe Pagemaker 6.5, HTML 4.0, Internet Explorer 4.0-6.0, Mozilla 1.0-1.4, Microsoft Outlook Express 4.0-6.0, Spybot - Search and Destroy, AdAware. Moderate skills in Mac OS 9, Macromedia DreamWeaver, Eudora, Adobe Photoshop 6.0, various OCR packages. Minor skills in Mac OSX. Relevant Hardware Skilled in use, building, upgrade, and repair of PCs and compatibles, system configuration and installation, scanner installation and use, fax and copy machine use, various laser and inkjet printers, Point-of-Sale registers, PBX telephone systems. Relevant Work Experience 10/2002-7/2003 Eastern Oregon Net, Inc. Permanent Position Support Technician Duties performed: Telephone and in-office customer support. Troubleshooting, upgrading, and repair of customer computers with both software and hardware issues. Telephone and In-Store sales and sales inquiries. Educated co-workers in spyware/malware prevention and removal. 11/2001-8/2002 Office Depot Permanent Position Consultative Sales Specialist, Technology Duties performed: Telephone and In-store sales inquiries, sales, and troubleshooting. Maintained technology section for both opening and closing shifts. Greeted customers on one to one basis. Processed customer purchases. 6/2001-9/2001 Clackamas Community College Temporary Position Web Design Specialist Duties performed: Proofread HTML code for errors and fixed them as necessary. Coded new pages from scratch. Edited photographs for school webpages. Assisted in design and coding of Student Information pages. 1/1999-3/1999 Northeast Oregon Area Health Center Contract Position Web Design Specialist Duties performed: Answered and routed customer calls and issues. Researched, designed, and coded company website. Created graphics for company website. Educated co-workers in HTML, website maintenance, and MS FrontPage. 9/1997-12/1999 Dancing Cranes Graphic Images Contract Position Graphics and Layout Specialist Duties performed: Designed typesetting and layouts for a variety of electronic and printed publications. Designed, scanned, and imported graphics. Proofread provided documents. Worked efficiently to meet deadlines ahead of schedule. Education Continual self-education in technology and industry advances, writing, artwork, and photo editing/art creation software. 2000-2001 Clackamas Community College Completed courses in PC Repair, Windows Operating Systems, Microsoft Office, End User Support, and Web Page Design, maintained 3.6 GPA . Hobbies Illustration, fiction and non-fiction writing, participation in a variety of online art and writing communities including National Novel Writing Month, National Novel Writing Year, and Elfwood. ## Area of Expertise Windows 9x/2k/ME/XP, Mac OSX, nonfiction/technical writing, editing, drawing