## BIO
**PROFESSIONAL EXPERIENCE:**
**[login to view URL] (Credit Card Billing, LLC), Tempe, Arizona.**
CCBill is a leader in providing e-commerce solutions to content and service based web sites worldwide.
**Project Manager, Web Application Engineer. February, 2001 - June, 2001.**
Managed junior level developers in creating a web-based administrative and reporting interface to the company's latest fraud detection and billing system. Designed and managed development and implementation of a new recurring billing / subscription service. Assisted the engineering team in creating and optimizing numerous CGI reports and administrative interfaces.
**[login to view URL], Inc., Wexford, Pennsylvania.**
[login to view URL] is an Internet start-up company that is currently developing an ASP model, offering an integrated virtual dressing room on apparel e-retail sites.
**Web Application Engineer. July, 2000 - December, 2000.**
Responsible for designing and developing the front end interface to the company's 'core' technologies. Designed the integration aspect of the web-application to serve as an extension to an e-retailer's 'shopping cart' and provide bi-directional communication with the e-retailer via XML. Provided all System Administration duties for the web applications group; maintenance of Linux servers running Apache and MySQL, SaMBa, FTP, etc. Designed and implemented a revision controlled, database backed, file system layout scheme to support the multitude of input and output files needed for the 'core' technology's processing.
**Xpedite Systems, Inc., Eatontown, New Jersey.**
Xpedite Systems, Inc. is a leading communications service provider offering FAX-broadcasting, FAX on demand and other enhanced document delivery services.
**Remedy's Action Request System Developer and Administrator. May, 1997 - November, 1999.**
Responsible for interviewing and acquiring departmental requirements for Help Desk needs, designing and implementing defined Help Desk applications and providing end-user training, support and documentation. Developed multiple API applications in C to increase the functionality of ARS. Applications included on-call rotational scheduling, group notifications with enhanced messaging and paging abilities, and custom Web (CGI) interfaces. Supported over two hundred world-wide users via phone, e-mail, training sessions and with detailed work-flow documentation. Organized entire company wide Remedy deployment. Held bimonthly meetings with management to discuss present status, future direction, current needs and action items, cost analysis and budgeting. Provided management with easy to understand flow charts and other forms of work-flow documentation.
**System Administrator. March, 1996 - November, 1999.**
Part of a twenty-four hour world wide support team responsible for over five hundred SPARC servers. Support was provided through a first level domestic and second level international on-call rotation schedule. Responsible for building and upgrading Sun hardware and OS, installing and upgrading Sun software packages. Developed multiple shell scripts to automate and speed up administrative tasks, including an automated-install system utilizing Sun's 'JumpStart.' Developed X/Motif interfaces using C for multiple shell scripts to automate tedious end-user tasks.
**Senior Technical Support Engineer. February, 1993 - March, 1996.**
Provided full phase telephone and on-sight customer support. Support covered software installation and configuration, modem/FAX communications, hardware installation and setup, data conversion and maintenance, graphic, font and printing issues. Developed numerous macros and scripts for various software applications to automate data conversion, printing, communications, and document formatting. Also designed and developed numerous applications in C/C++, and Visual BASIC to automate data conversion from multiple formats and layouts to a proprietary format. Developed a Linux (BSD) based, FAX On Demand auto-update server in C. Server received FAX images from customers and updated the customer's FAX on demand application.
## Area of Expertise
**Platforms:** Intel x86 based, Macintosh series, Sun Sparc / Ultra Sparc, IBM System/36, IBM 4381 and all related peripheral equipment. Linux, SunOS / Solaris, Windows 95/98, Windows NT Server, Mac OS, OS VS1, CMS, SSP, OCL.
**Languages:** ANSI C/C++, PHP, Java, JavaScript, Perl, SQL, sh / csh, HTML, XML, CGI, Remedy's ARS, BASIC, Pascal, 80x86, RPG II/III, MVS JCL, OCL.
**Tools:** DNS, NFS, NIS, SaMBa, Disk Suite, JumpStart, Gnome, KDE, Open Windows / CDE, MS Office, FrameMaker, MySQL, Sybase, MS Access, Page Maker, MS PowerPoint, MS Visio, Apache, Netscape, Internet Explorer, MS Outlook and numerous others.
