Senthilrajan G.

• In-depth knowledge of the process and standards of business operation • Excellent organisational and time management skills • Ability to interact effectively with colleagues and customers • Quick problem solver with ability to meet deadlines within limited time period • Diplomatic, positive attitude and ability to perform tasks under pressure • Possess excellent telecom operations skills • Familiar with data entry and word processing tools • Strong leadership with strong supervisory skills • Directed operations of an Inbound Process (Voice) for a Non-Technical Process. • Key responsibilities include Meeting 100% Service level • Maintaining the quality above 95% • Forecasting the manpower • Controlling the Attrition and Absenteeism