Alzena J. Profile

0,0

(0 opinii)

Zacząłeś obserwować

Błąd związany z obserwowaniem użytkownika.

Ten użytkownik nie pozwala użytkownikom na obserwowanie go.

Już obserwujesz tego użytkownika.

Twój abonament pozwala na obserwowanie 0 projektów. Zmień poziom abonamentu na wyższy tutaj.

Udało się przestać obserwować

Błąd w zakończeniu obserwowania użytkownika.

Udało Ci się polecić

Błąd podczas polecania użytkownika

Coś poszło nie tak. Proszę odświeżyć stronę i spróbować ponownie.

Udało się zweryfikować adres e-mail.

$12 USD / godz.

quezon city,

philippines

$12 USD / godz.

Obecnie jest 9:08 PM tutaj

Dołączył października 30, 2017

0 Zalecenia

Alzena J.

@zenajavier

0,0

(0 opinii)

0,0

$12 USD / godz.

quezon city,

philippines

$12 USD / godz.

N/A

Ukończone Projekty

N/A

W Budżecie

N/A

W czasie

N/A

Powtórna Stawka Zatrudnienia

Customer Service - Supervisor, Trainer and Manager

I've been in the Customer Service Industry for almost 13 years. I've worked as a Technical Support/Customer Service Agent, Supervisor and as a Communication and Product Trainer for different programs: Customer Service, Sales, Billing, Technical Support and Retention. I was sent to the United States twice to be part of customer satisfaction improvement projects. I also used to train new hires, tenured agents, supervisors, and managers. Now that I've switched to working from home, I've worked for a leading e-commerce website as a Senior Customer Service Associate and as an Operations Manager for an Asset Management Company. I’ve worked with different CRMs, online tools, order processing applications and have extensive experience in social media management. I am professional, efficient, self-motivated and an effective communicator. I am confident that I will be a valuable addition to your team.

Wyświetl Wszystkie Data Processing Executives w Philippines

Skontaktuj się z Alzena J. w sprawie projektu

Zaloguj się, aby omówić szczegóły na czacie.

Oceny

Zmiany zapisane

Brak ocen do zobaczenia!

Doświadczenie

Asset Management Company

gru 2018 - cze 2019 (6 miesięcy, 1 )

Managed a team of CS agents Oversaw online bookings, guest inquiries, and cleaning arrangements Project management Development and implementation of strategies to exceed guest expectations Established and maintained standards for staff performance and customer service Maintained full knowledge of all inner workings of the company, including room rates, policies, specials, availabilities, VIP guests, events and more. Reviewed employee behavior, appearance, and performance

E-commerce Website

sie 2017 - wrz 2017 (1 , 1 )

Answering emails and live chats quickly and accurately Filing and following up on insurance claims. Answering phone calls and calling customers who have requested it, or whom we are having difficulty reaching via email. Placing/Changing/Updating/Tracking/Duplicating/Cancelling Orders through Shopify Providing excellent customer service and striving to consistently improve. Communicating problems and questions to others on the team and to management in a timely and efficient manner.

Teleperformance

sie 2007 - wrz 2017 (10 lat, 1 )

Training Facilitation Curriculum Development Managed the team to ensure productivity, customer satisfaction, and client performance objectives were met in an efficient manner. Prepared performance reports by collecting and analyzing data and trends. Coached and developed agents to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Provided regular feedback to the Management Team regarding current operational performance.