What is “light” customer service? It means checking the support system once (1X) per day during non-work days (Saturdays, Sundays, and public holidays) and providing customer service. For these days, what time you want to do it is up to you.
During your leave (sick or not sick), do NOT provide customer service. Enjoy your holiday or free time or rest well! Your teammates will cover for you :-)
You are a self-starter, disciplined, and possess self-management skills. If you require a lot of “hand-holding”, “spoon-feeding”, and step-by-step instructions, this is not for you.
You are creative and can solve problems. We don’t just want answers, we want the problems solved.
You are able to read and write well in English since all support will be done in English. Good spoken English is a plus.
You have previous experience in customer service/support, preferably in a SaaS environment.
You are ready and willing to learn new things.
You are a fast learner.
You love to use online tools.
You love the internet and you have a reliable internet connection.
And of course you love to work and play hard.