Result-oriented with 5 years customer service experience and data entry in web hosting company and telecommunication company, i am looking to enhance my career skills in this industry by seeking for this position. I have many skills as a customer service which has made me a better person. I am also willing to work overtime including Saturday and Sunday if required. Therefore, i hope sir/madam could give my application a serious consideration. My previous working profile as per below:
Assist customer regarding the domain name registrations and set up hosting services. Answering phone inquiries about the products,billing issues and pricing. Follow up for domain and hosting renewals, transfer of ownership, unpaid invoices. Sent the renewal notice to customer via email and sms for their subscription. Doing Hosting suspensions Register International domain names. Replying & Sending email for customers via ticketing system(Support Suite). Create quotations for customers and Assists for walk-in customers. Generates invoice for customers and Educate customer how to manage their account trough online system(Customer Portal). Enter new customer information into system(Billing System). Update existing customer information(Billing System) .Manage and resolve customer complaints. Handle customer inquiries both telephonically and by email. Process orders, forms and applications and Complete daily report.