Job brief
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements
Residing in Chennai, India and willing to come to office
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or equivalent.
primero que todo el cliente se debe de atender con empatia con gusto, demostrándole que lo que el necesita, para la empresa es importante, buscando la manera de cumplir y solucionar los requerimientos planteados siempre y cuando estén establecidos en la empresa.
Hello,
I am Mirza Ashruful Emam Baig, I have a work experience of more than 3.5yr in similar projects. When i see your job requirements i get to know it's perfectly match to profile so here I am writing you. I have excellent communication skills, productive, Punctual, Honest, Challenging and Very Quick Learner.
My Straight:-
✓I have positive attitude personality
✓Self motivated
✓ hardworking
✓Ability to work under pressure
My Weakness:-
I am a very detail oriented person which used to slow down my work. So learning from my mistakes. I now focus on completing my work on time and less in unnecessary details.
Expected Pakage:-
550 USD (per moth)
Ready to relocate.
Please find my contact details below. It will be pleasure to discuss in detail with you.
Regards
Mirza Ashruful Emam Baig
Whatsapp No : +919348057063
Email : mirzaashraful786@gmail..com
I am interested to do this job , hope this is a long term job, I am experiensed troubleshooter and technical support , I am confident regarding this task.