CLone of Human Click, Live Tracking & Chat for Websites

I am looking for web based software, similar to [login to view URL], which has merged with www.liveperson.com. Main functionality: 1) Tracks user in REALTIME, showing current page & time, referring data INCLUDING keywords from search engines. 2) Provides an audible alert (eg dingdong) on web site operators' PC, each time a new visitor enters site. 3) Indicates on website to users, whether operator was online or offline. 4) Provides chat interface, with as few user clicks as possible 5) Provides alternate contact if operator unavailable. (eg email or callback request) OPTIONAL FEATURES a) Option to send user alert to SMS, or ICQ b) Aggregate tracking data c) Multiple operators Most important feature is #2, cause I cant figure out how that is done, and it's a key feature. The rest, chat etc, is relatively easy, but I am stuck on #2. If any energetic programmer out there has done, or wants to work on this project, please let me know. I am willing to purchase or partner, though I don't have a lot of upfront money, so looking for a reasonable solution. Darren Sweet General Manager Western-Media Services SERVICE is our primary product! ## Deliverables This software is for re-sale, and we need exclusive ownership & copyright. Prefer PHP & MySQL, must be open ended & well documented. ## Deadline information Time is not a huge factor, price & quality of product is. If you are new, but know PHP, and want to work hard on this, contact us too!