Need a solution that will include the following:
Telemarketing & Call Center
Sip based VoIP Solution
Auto Dialer.
Power Dialer.
Soft Phone tools.
Result of the call Detection .
If a call is busy or no answer, it will automatically hang up and dial another number.
Call Recording. On demand & Full Time.
3 way call conferencing..
Transfer calls with customer Information.
Time Zone Sensitive.
Multiple campaigns and lead-lists Management.
Inbound/outbound call blending (optional).
Disposition of calls with agent key-binding (Hotkeys).
Agent can redial answer machines, busy, and no answers.
While the agent is talking, can view historical information about
the clients like purchases, consumed services, and information
imported from third party applications.
Change calling lists on the fly
Real-time agent status reports.
Campaign Management
Allows to implementing multiple and customizable campaigns execution.
You can select the type of campaign, assign scripts, surveys and customize the client’s information, which the agent can view.
Calendar Tools
Manage Callbacks & Appointment / Event Calendar and Task.
Callbacks, Appointment, Event & Task Reminder.
Contact Clients
Lead-Lists Management
Import/Export Utility
Verify the physical format of the telephone number.
Removes duplicate records, invalid numbers, and invalid length telephone numbers.
Leads can be organized by different criteria such as state, time zone, sales rep, campaign and more..
Lead Distribution utility
Leads can be distributed
Manually. Leads can be filtered based on different criteria such as state, time zone, sales rep, campaign and more.
Automatically based on pre-defined criteria. Leads can be filtered based on different criteria such as state, time zone, sales rep, campaign and more.
Third party Import utility
Allows importing information related with the clients from Third party applications.
Telemarketing Scripts
Scripting provides agents with real-time access to information about the running campaign.
During the call, the script start running without requiring the agent to perform any additional tasks.
Scripts can be designed to run for inbound & outbound campaigns.
Voice Messages Broadcasting
Broadcasts pre recorded phone messages and announcements.
If detects a no answer or busy signal, the message can be automatically scheduled for delivery at a later time.
Allows to plays customized message based upon the number dialed.
Provides utility to convert text to wave with Text-to-Speech engine.
Allows to import list with different text messages to each number to be dialed, and each one can be converted automatically in voice messages after running the broadcast messages campaign.
Our voice Converter tools supports all SAPI 5 voices installed on your computer, and supports additional voices that can be downloaded from the Web.
Telephone surveys
Provides integrated tools for writing, maintaining and running telephone-based interviews for inbound & outbound campaigns.
Provides complete control of survey and question design. So you can create comprehensive, dynamic and intuitive questionnaires.
During the call, the survey start running without requiring the agent to perform any additional tasks.
You can preview results, print reports, view charting and easily export to Excel, CSV, ASCII and other format files.
Crm Integration with asterisk
Greetings,
I have read Project Description & understood the overall scope of work, so this project is very much doable & technically there are no issues but can you increase your budget to work with our team, as we can deliver you quality work, good communication & long-term commitments.
So, please drop me a message thru' PMB, if you can be flexible in your budget, as our current bid is just a placeholder since Freelancer requires to submit the proposal but once you respond us, we can then finalize it.
Look forward to hearing from you.
Regards,
YK
LEADconcept
Dear Sir,
We have gone through the description you have provided.
We have an expertise in development of custom software. You can check our work history and our client's review here in our Freelancer's profile only.
We would like to discuss more for this project and want to give you best solution. Kindly send us more info you have and will get back to you with our suggestions to improve the quality of project.
We assure you that we will provide you robust solution for your requirements.
Regards,
Addon Solutions
Hello Im Sourish, I'm an asterisk, vicidial and linux expert. I have installed more than 50 goautodial servers in last 2 years. I am even an active vicidial & Goautodial community member.
I would like to recommend Vicidial or GoAutodial. These two are the most popular opensource call center Auto Dialer solution. It has got all the features that you have mentioned and very stable for dialing. If you require a free demo, I can provide you with that too.
I will implement Goautodial for you within 3-4 days. I will be configuring multiple campaigns, users, phones, outbound trunks and call recordings for you. I hope you will be satisfied with my work and i have enough experience to complete the project. Kindly refer to my past experiences and reviews before awarding. Please do let me know if i can be a part of this project and i would eagerly wait for your response.
Thanks
Sourish
Good evening.
I recommend you use vicidial for this.
I can help you set it up, and it should only take a few hours.
How many agents are you looking to have dialing?