Experienced CRM Consultant & Certified Analytics Professional with demonstrated track record driving growth, reducing costs, improving operations, and successfully creating solutions for complex business problems at both Fortune 500 and start-up organizations in domestic and global markets. Adept at managing comprehensive review and analysis of organizational operations, performing modeling, and developing and implementing CRM strategies and solutions that achieve consensus among key stakeholders across organization.
TECHNICAL COMPETENCIES
• Packaged Solutions: Salesforce Sales Cloud, Salesforce Service Cloud, Marketing Cloud, Google Ana-lytics.
• Salesforce programming on Visu-alforce, Lightning components, Apex and API
• Integration tool: Informatica on Cloud
• Analytics tools and language : R & R studio, Tableau, Hive, SparkR, Big-data
• Other tools: JavaScript and HTML
• PM tool: MS project and JIRA for Agile development