We are looking for someone to re-develop a tool that we had before our server crashed. Below is a breakdown of what the tool needs to do.
1. We receive email from a customer with a "Support Request"
2. We want to take said "email" and forward it to a separate mailbox (Currently on Google Apps)
3. The tool will the parse the mailbox and take the message out of there and do the following.
a. Strip out all information from the message that "I" am forwarding leaving only the original email (i.e. To, From, Subject, Body)
b. Forward the original email to our help desk system.
What this accomplishes for us is that our ticketing system will receive the email as our customer sent it to us. Thereby creating a ticket for the customer and emailing them back with a ticket #, etc.
Without this tool in place when we send emails to our support mailbox it creates tickets for us and not the customer.
Hey Friend,
Myself having has 10 + years experience of web site development.
Expert in Custom programming in php / Mysql / Jquery / Wordpress/ Joomla / OSC / OpenCart.
Ready to start the work immediately.
I am confident to handle your projects with dedication and good quality.
S..k..y...p...e.. ---- mascotindia123
Regards
Harpreet Singh
Hi Daeta,
I'm interested in your work, but to understand the scope of work completely I'll have to ask few questions.
Since the system first requires me to place the bid, so I've placed a symbolic bid but will revise it once I'm clear about the work.
I know it's a bit pin pain to answer too many questions,but to me questions answered in the beginning helps achieve efficiency later on.
Please let me know if we can chat for a while.
Thanks
Hi,
Could you please PM me to discuss further? I have email parses from a prior (personal project) of mine ready and it can be plugged in to deliver this forwarder service faster.
Thanks.
Hands on experience in email applications.
Will be providing you excellent support and documentation.
Good experince in working with Google Scripts also ..
For further details , feel free to contact me .