Customer Service Associate

Only freelancers from USA, Canada and Australia need apply. ONLY individuals. Responsibilities: Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers’ accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed. Some of the benefits are paid leave, work from home, flexible hours of working. When sending your bid, start off with the word Snow Customer Service Associate Qualifications / Skills: Product knowledge Informing others Data entry skills Organization Analyzing information Verbal communication Reporting skills Managing processes Customer focus General consulting skills Multi-tasking