To whom it may concern,
I am writing to express my keen interest in the Outbound Call Center Team project advertised on Freelancer. With over 7 years of extensive experience in both the US call center and medical billing industry, I am confident in my ability to effectively oversee outbound calls aimed at gathering crucial insurance claim status information. My past experience in claim status follow-ups, along with a complete understanding of the medical billing cycle, will greatly facilitate our efforts in gathering accurate status updates.
I bring with me a team of six experienced professionals who have collectively spent years working in both the call center industry and the US healthcare sector. Our team excels in outbound call initiatives to gather insurance claim updates. During these calls, we anticipate receiving information such as claims not received, in-process claims (typically processed within 15-25 days), paid claims, or denied claims. In the case of denials, we provide actionable solutions, including sending claims back for review, claim resubmissions, corrected claims, sending required information, or submitting appeals based on the denial reasons.
Our strengths include fluent English communication, meticulous documentation, maintaining accurate call records (including Insurance Representative Name & Call Reference Number), past similar work experience and adept negotiation skills.
Thank you for considering our application.
Sincerely,
Hasnain Ali