Hello! As a skilled communicator and problem-solver with 2 years of experience ensuring outstanding customer service within different sites. I have a Bachelor's degree in English and I'm a native Spanish speaker. I can adjust easily to any time zone and work under any schedule, these abilities would be of great advantage for your company since you will have an experienced worker.
I worked as a customer service representative for a company called crowdio.com. My main task was to guide each visitor within the websites, provide information, do some web research if necessary and turn customers into leads so I have the vocabulary and the experience to develop this job. I worked as a Personal Shopper for an NYC app. I worked as a bilingual Spanish- English customer agent for a London based company that owns 10 e-commerce stores. My most recent customer support experience was with an Australian Live Chat company called chat2 where I needed to take care of customers of 15 different websites. I had to turn customers into leads and reply promptly, engaging the customer and replying in less than 30 sec, maximum 1 min.I have experience using Zendesk, LiveAgent, Reamaze, Slack, Zoom, Google spreadsheets, Shopify, Airtable, etc.
I hope to hear from you soon!
Warmest regards, Katherine.
* Currently I live in Colombia.