Hi there!
I'm a certified Dynamics 365 CRM consultant with good understanding of end-to-end functionalities of Dynamics 365. I have a deep functional understanding of Dynamics 365 Sales, Customer Service, and Marketing (Sales Process, Lead and Opportunity management, Product Catalog management, Case management).
I'm experienced in creating and configuring Entities, Views, Forms, Business Processes, Flows, Quick Create forms, Dashboards, Fields, Sales Territories, Hierarchical Security, export/import of data to Dynamic Excel worksheet and Data Migration using Dynamics 365.
I'm well versed in documenting User Stories, Test Cases, Test Scenarios, Defects in JIRA. Experienced in Capacity Planning, Story Point allocation, Manpower Estimation when creating user stories. Been involved in Agile Grooming sessions, Sprint Planning (poker planning process), Daily Stand Up meetings, Demos to Clients, Bug Triage meetings, Scrum of Scrums & Retrospective Meetings.
Experienced in writing Functional Specification Documents, Interface Specification Documents, Business Requirement Documents. Experienced in SWOT analysis, Cost and Benefit analysis, Root Cause analysis when reviewing the backlog.
I look forward to scheduling an interview at your earliest convenience.
Thank you for your consideration.
Regards,
Ravi Kumar