Masters in Banking and Finance with diversified experience in UK Financial industry within compliance and complaint handling, redress calculation, investigation, training, quality control, process mapping and business support. I have worked on PPI, bereavement, Past and BAU business reviews, mortgage, loan, credit card and FOS reviews. I have a great knowledge of FCA principles, sourcebooks including ICOBS, DISP and business guidelines. Moreover, I have gained great knowledge and experience within KYC/AML compliance monitoring for High Risk Clients.
I am a hardworking individual with a proven track record of achieving quantitative and qualitative targets, meeting KPI’s by reviewing and resolving complex cases as per FCA and business guidelines. I am a team player with highly developed people and coaching skills, excellent negotiation, communication and problem solving skills with proven ability to manage and complete projects to the highest standard with a meticulous attention to detail within agreed deadlines.